- Client-focused approach, offering excellent service to clients.
- Promptly address and resolve issues with a sense of urgency.
- Handle client inquiries via phone or email professionally.
- Collaborate with engineering teams and product owners for issue resolution.
- Take ownership of issues from start to finish, providing updates and following up until resolution.
- Maintain detailed ticket notes and keep documentation up to date.
- Analyze processes for efficiency improvements and suggest strategic solutions.
- Develop expertise in supported systems and products.
- Minimum 2 years of technical support experience in an enterprise setting.
- Strong technical knowledge and troubleshooting skills, particularly with Zoom, Microsoft systems, networking, and more.
- Proficiency in Microsoft Office applications.
- Basic understanding of Citrix, VMware, and Virtualization.
- Experience with Mobile OS troubleshooting.
- Team player with strong communication skills.
- Customer service-oriented and adaptable to various shifts.
- Experience with web conferencing programs like Lync, Skype, and WebEx.
- Proficiency in multimedia/audiovisual hardware and software troubleshooting.
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Partner Helpdesk Analyst - Salt Lake City, United States - Momentum Resource Solutions
Description
Job Description
Our client, a multinational investment firm, is seeking a Service Desk Analyst to join their team. This is a contract position that requires onsite availability 5 days a week. Details of the role are as follows:
WEEKLY Schedules Monday-Friday
• 6:00AM to 2:30PM
• 9:30AM to 6:00PM
WEEKEND Schedules - Monday/Tuesday and WFH - Saturday/Sunday - 4 days at 10 hours per day:
• 6:00AM to 4:30PM
• 8:30AM to 7:00PM
Job type: 1+ year contract renewable
Location: Salt Lake City, UT
YOUR IMPACT
• The Senior Service Desk team provides top-notch technical support to the firm's executives worldwide, operating 24/7, 365 days a year.
• Collaboration with global teams to deliver technical support in and out of the office, ensuring professional and precise handling of clients' concerns.
• Opportunity to work in a dynamic, fast-paced environment, sharpening multitasking and problem-solving skills alongside skilled engineers.
• Exposure to cutting-edge technology and applications, working with a motivated team.
OUR IMPACT
Our team develops innovative solutions to complex challenges, powering critical business operations and enabling swift transactions. We process vast amounts of data daily, driving market insights and strategies. Join us to contribute significantly at the forefront of technology.
Responsibilities
Basic Qualifications
Preferred Qualifications
