Unit D2 Nurse Manager - Tewksbury

The Department of Public Health's Tewksbury Hospital is currently hiring for the position of Nurse Manager – Patient Care Unit D2 (Registered Nurse V).  The hospital provides a broad treatment of care and comfort to adults with medical and/or mental illnesses.  The Nurse Manager ...

Job description

The Department of Public Health's Tewksbury Hospital is currently hiring for the position of Nurse Manager – Patient Care Unit D2 (Registered Nurse V).  The hospital provides a broad treatment of care and comfort to adults with medical and/or mental illnesses.  The Nurse Manager is a leadership role which encompasses patient care, personnel, and unit management.

The Nurse Manager ensures competent, person-centered nursing care for patients within a performance improvement and quality assurance framework. Directs, guides, and evaluates his/her unit(s) nursing personnel; maintains effective working relationships with multidisciplinary personnel on the unit and delegates his/her authority to ensure effective and efficient unit operations. Coordinates care with the assigned evening and/or night supervisors, communicating issues involving unit and staff for that shift. Ensures 24-hour accountability regarding patient care, personnel, and unit management/operations.

Please Note:  This position works 40 hours per week on the Day Shift.  Normal hours are 6:45am to 3:15pm.

Employees in this position will be required to work mandatory overtime.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Develops and maintains a therapeutic unit environment in which effective patient-centered care is assured.
• Responsible for collaborating on the development, implementation, and evaluation of policies and procedures based on standards necessary for the coordination and delivery of patient care.
• Collaborates with the nurses, Licensed Independent Practitioner (LIP) and other health care professionals in determining and evaluating treatment goals.
• Evaluates the provision of safe and effective patient care through communication, observation and continuous performance improvement data.
• Assesses and responds to educational needs of personnel including such things as proper attitude, approach to patients, confidentiality, application of techniques/procedures, proper use of supplies and equipment and etc.; seeks assistance from resources such as Staff Development when needed and refers information to Staff Development in order for needed and helpful programs to be developed.
• Exercises authority and supervision over all personnel on the unit assessing and evaluating nursing practice via rounds, meetings, conferences, and evaluations to coordinate and maximize delivery of care using available resources and meeting standards.
• Oversees the nursing care of patients on assigned unit for all shifts by ensuring the development of an individual care plan, by making out nursing assignments, and holding conferences with staff regarding patients' needs, providing instruction and education to ensure continuity of care and compliance with facility standards and regulations.
• Is responsible for work schedules, making recommendations for overtime when necessary and participating in payroll/personnel procedures to ensure optimum use of available resources.
• Acts as a cost center manager recommending purchase of equipment and supplies and assuring their cost-effective use.
• Remains informed of all regulations, standards, laws, mandates which regulate health care facilities and professional staff practice.
• Evaluates nursing activities on all shifts by chart review, observing care delivery, visiting with, and interviewing patients, visitors, and staff.
• Counsels' subordinates regarding performance and need for training; prepares employee performance reviews in order to maintain and improve patient care and services; recommends or initiates disciplinary action when necessary.  Confers with the Assistant Director of Nursing.
• Responds to inquiries appropriately; develops and maintains predictable methods of communication to assure information is appropriately available to all responsible parties.
• Investigates any/all complaints by patients and others; attempts to resolve such complaints; knows and implements policy regulating investigation and reporting of such; always informs and Assistant Director of Nursing immediately.
• Oversees and implements the nursing quality assurance program on the unit to ensure quality of care to patients.
• Analyzes statistical reports such as personnel changes, overtime use, attendance, incidents and accidents etc., in order to recommend reasonable action; meets defined time frames.
• Serves on various committees of Nursing, Medicine, and the Hospital to provide input and contribute to the development of policy, standards and procedures aimed at ensuring an appropriate and meaningful service to patients.
• May accepts responsibility for the management and supervision to the Nursing Services Department in the absence of the Assistant Director of Nursing and specifically on weekends and holidays, notifying the Assistant Director of Nursing and Director of Patient Care Services regarding all significant matters and as required by policy.
• Maintains effective working relationships with all services/departments focused on assuring an integrated, coordinated, and appropriate service to patients.
• Assures knowledge of all personnel regarding emergency procedures such as Safety, Fire, Disaster etc.
• Responsible to maintain own knowledge, skill, and ability and to meet all standards governing licensure and professional standards of practice.
• Assumes responsibility for special projects/duties when requested.
• Compliance with all applicable state and federal laws including the Health Insurance Portability and Accountability Act (HIPAA) regulations which govern the privacy and confidentiality of information about patients.
• Performs related duties as required.

Required Qualifications:

• Strong knowledge of nursing standards of practice, patient care protocols, and evidence‑based clinical guidelines.
• Working understanding of federal and state healthcare regulations, including HIPAA, patient rights, safety standards, and accreditation requirements.
• Ability to assess staff educational needs and coordinate training or development programs.
• Proficiency in staffing management, scheduling, resource allocation, and cost‑effective use of supplies and equipment.
• Strong analytical skills to interpret statistical reports (e.g., staffing patterns, overtime, incidents) and recommend appropriate actions.
• Excellent communication and interpersonal skills to collaborate with interdisciplinary teams, address patient and family concerns, and maintain effective working relationships across departments.

• Ability to investigate and resolve patient or staff complaints in accordance with facility policy.

Preferred Qualifications:

• Minimum of four (4) years of nursing experience of which at least two (2) years must have been in a supervisory, administrative or managerial capacity.

About Tewksbury Hospital:

Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, nutritional services, and an on-site dialysis clinic.

Learn more: 

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit 

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. 

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

For questions concerning this requisition, please contact Employment and Staffing Customer Service at , #4.

For technical questions accessing MassCareers, please contact Mass HR at

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the   ADA Reasonable Accommodation Online Request Form

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience as a registered nurse in a recognized hospital, clinic or medical facility and (B) of which at least two years must have been in a supervisory, administrative, or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Graduate degree with a major in Nursing may be substituted for a maximum of one year of the required (A) experience.*  No substitutions will be allowed for the required (B) experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

SPECIAL REQUIREMENTS FOR ALL LEVELS IN SERIES:  Current and valid registration as a professional nurse under the Massachusetts Board of Registration in Nursing .*

*Recent graduates from an approved school of nursing must have applied for the first available registered nurse examination.

Special Requirements: Based on assignment, possession of a current and valid Massachusetts  Motor Vehicle Operator's license may be required.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

Title 101 CMR "Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.