Associate Customer Service Representative - West Des Moines

Only for registered members West Des Moines, United States

1 month ago

Default job background
Full time

About this role:

We are seeking an Associate Customer Service Representative in Chief Operating Office - Operations at Wells Fargo.

In this role, you will:

  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced high-volume environment

  • Perform routine tasks such as answering inquiries resolving problems providing best-in-class customer experience while adhering to work guidelines policies regulations navigating multiple computer systems

  • Regularly receive direction from supervisor escalate questions issues to more senior employees

  • Interact with team on basic information plus internal external customers

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