Customer Experience Associate- HMSA - Waianae
1 month ago
The selected candidate must live in Hawaii Customer advocate role supporting our members and providers facilitating care and service.
This is a service position providing assistance to Magellan's members providers and clients regarding various aspects of our programs policies and procedures.
- Handling incoming outgoing calls related to healthcare benefits Responsibilities include the administration of intake documentation into the appropriate systems Overall expectations are to provide outstanding service to internal external customers strive resolve callers needs first call Performance expectations meet exceed customers expectations quality standards Researches articulately communicates medical information services including educating providers claims member eligibility benefits EAP services claim status authorization inquiries callers maintaining confidentiality Protected Health Information PHI Identifies responds crisis calls appropriate resource Facilitates routine referrals triage decisions not requiring clinical judgment Comprehensively assembles enters patient information delivery system Demonstrates flexibility job duties schedule aid better serving members help Magellan achieve business operational goals Supports team members participate activities build high-performance team Assumes full responsibility self-development career progression proactively seek participate ongoing training sessions formal informal Assists efforts continuously improve assuming responsibility identifying bringing attention responsible entities operations problems inefficiencies Leads participates activities requested help improve Care Center performance quality culture Navigate Magellan systems document customers comments forwards required information Responsible reading retaining information disseminated resources ensuring calls addressed accurately appropriately account information The job duties listed above representative not intended all-inclusive what may expected employee assigned this job A leader assign additional other duties align intent this job without revision description Other Job Requirements Must flexible scheduling comfortable change customer service ever-changing environment Responsible meeting monthly individual call center metrics Agree recording evaluations training compliance Proficient keyboard functions navigation multiple computer applications General Job Information Title Customer Experience Associate HMSA Grade Work Experience Required Customer Service Work Experience Preferred Call Center Healthcare Education Required GED High School Education Preferred Associate Bachelors License And Certifications Required License Certifications Preferred Salary Range Salary Minimum USD 34395 Salary Maximum USD 51445 This reflects anticipated base salary range for position based current national data Minimums maximums vary location Actual pay adjusted skills experience education factors permitted law Position eligible short-term incentives comprehensive benefits package
Magellan offers broad range health life voluntary perks enhance physical mental emotional financial wellbeing
Job description
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