- Bachelor's degree required.
- Master's degree preferred in nursing, communications, psychology, health care administration or other related field.
- Three to five years of experience in patient satisfaction, patient relations, process improvement, customer service or other related field.
- Excellent communication skills, both written and oral. Excellent interpersonal skills including team building, individual and group performance improvement and crucial conversation.
- Strong computer skills in Microsoft Excel, Word and PowerPoint.
- Ability to analyze and interpret patient satisfaction and other organizational performance data.
Patient Experience Coordinator - Tampa, United States - The Tampa General Hospital Foundation Inc
Description
Job SummaryServes as an internal consultant to organizational leaders and departments to improve patient satisfaction and the patient experience.
Is well versed in patient satisfaction measurement, statistical analysis, process improvement, survey administration, CMS regulations, national best practices and other topics related to patient satisfaction.
Reviews and analyzes data from a variety of sources related to patient experience and makes recommendations to operational leaders to improve performance.
In conjunction with operational leaders, develops short and long term goals and action plans for improving the patient experience.Teaches and facilitates individual and group workshops on data acquisition and analysis, communication skills, service recovery, patient satisfaction, patient and family centered care.
Works with Administration, Human Resources, units and service lines to develop local and organization wide service excellence programs to improve patient satisfaction.
Performs job duties in accordance with the mission, vision and values of Tampa General Hospital and the principles of quality improvement.