Taxpayer Services Specialist III - Frankfort, United States - State of Kentucky

State of Kentucky Frankfort, United States

3 weeks ago

Description

Advertisement Closes

5/18/2024 (8:00 PM EDT)

Taxpayer Services Specialist III

Pay Grade 14

Salary

$3, $5,430.72 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Click here for more details on state employment.

Hiring Agency

Finance & Administration Cabinet | Department of Revenue

Location

501 High Street

Frankfort, KY 40601 USA

Description

Are you interested in being part of a team that is dedicated in serving taxpayers and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.

The Office of Income Taxation has an opening for a Taxpayer Services Specialist III in the Division of Individual Income Tax.

We are seeking a highly motivated individual to provide expert technical assistance to taxpayers and staff using clear communication skills and provide guidance to taxpayers and their representative over the phone and occasionally in person to resolve tax matters.

As a Taxpayer Services Specialist III for the Commonwealth of Kentucky, you will provide direct and independent assistance and case resolutions to taxpayers and other department employees as a subject matter expert.

Responsibilities include, but are not limited to:

Preparing records and reports detailing the adjustments made to tax returns
Educating and advising taxpayers, personally and over the telephone, of their tax liabilities/responsibilities, filing deadlines, payments obligations as outlined by state tax laws, and department policies and procedures
Researching tax laws, regulations, and policies
Using departmental resources and applications to provide an accurate and in-depth examination of tax returns
Recording notes proficiently and accurately into appropriate agency computer systems after examining returns or during telephone conversations
Timely and accurately responding to taxpayer protests of additional tax liabilities or refund denials
Moving between computer screens to find information quickly to answer taxpayers' questions
Ensuring the safety and confidentiality of taxpayer information, data, and records
Developing training materials and educating employees
Serving as project leader on special assignments or projects

Additional/Supplemental information:

Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
Required to comply with all tax laws
Mostly at a desk using a computer and telephone
We offer opportunities for flexible work schedules.

Minimum Requirements

EDUCATION:
Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING,

OR SKILLS:
Must have four years of professional experience in tax records examination, tax administration, tax investigation, or tax auditing. One year of the required experience must include providing direct technical assistance to taxpayers.

Substitute EDUCATION for

EXPERIENCE:

NONE
Substitute EXPERIENCE for

EDUCATION:

Experience in tax records examination, tax administration, tax investigation, tax auditing, property appraisal, accounting, business administration, collections or a related field will substitute for the required education on a year-for-year basis.

Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):
NONE
Working Conditions

Incumbents working in this job title primarily perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Darren Lyons at or

An Equal Opportunity Employer M/F/D

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