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Arrow ECS Denver, United Statestime type · Full time · posted on · Posted 3 Days Ago · job requisition id · R223449 · Position: · Senior Financial Analyst · Job Description: · This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the op ...
Operations Senior Analyst - Denver, United States - Salesforce
Description
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Operations Senior Analyst
Apply
remote type
Office - Flexible
locations
Indiana - Indianapolis
Illinois - Chicago
Washington - Seattle
Colorado - Denver
Georgia - Atlanta
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
JR248158
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryOperations
Job Details
About Salesforce
Were Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.
Salesforce is looking for a highly effective team member to assist in the design, development and execution of enablement programs, content, and communications to support our Global Renewals and Success Sales organization.
The goal is to ensure that all our employees have the knowledge and skills to effectively implement in their role; making them more productive and successful, and to ensure we have cross-functional process alignment with our partner teams across the business.
Responsibilities:
Project Manage and ensure progress of various aspects of people development, change management, enablement, communications, and content strategy.
Assist in defining the enablement strategy and approach for programs and process for the global organization.
Responsible for creating, updating and organizing content for Renewals business processes, primarily in Operations, that will provide employees with concise, useful information and standard processes.
Creation of well written, clear and concise technical and functional level documentation
Creation, definition and management of content templates that scale across global teams and drive consistency
Deliver Enablement content to employees via webinars, on-demand training courses, and instructor-led training workshops.
Support the definition, creation and deployment of a clear and robust communication and content strategy.
Create, update and manage global communications, create engaging presentations and training materials.
Required Skills/Experience :
1+ years experience working as a business analyst or organizational change analyst with a proven track record of success.
Experience writing high-quality and engaging content including training documentation and presentations.
Strong ability to represent concepts, as well as summarize and communicate complex ideas into documentation with a sense of how Renewal Managers think, absorb training, and process content.
Excellent attention to detail, oral, written and presentation skills, confident communicator.
Strong writing and PowerPoint skills; must be able to create impactful, training presentations.
Strategic problem solver that can see the big picture, innovate and adapt to constant change.
Flexible schedule, the ability to work with our global Renewals teams in different time zones.
Excellent time management skills with the ability to organize and prioritize effectively.
Ability to handle multiple priorities and deliver on-time results.
Get it done attitude with a strong sense of team spirit.
Ability to work under pressure, highly adaptable and well organized.
Experience using or administering Salesforce CRM.
Desired Skills/Experience:
Knowledge of product and platform features, capabilities, and best use.
Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization.
Experience with an enterprise CRM or customer service application.
Experience documenting processes based on system implementations / templates in a fortune 500 company setting.
Developed and implemented Organizational Change programs including partner engagement, analysis, and communication plans.
Creative, design or artistic background & experience.
Familiarity with learning and/or design software tools (Photoshop, Articulate Storyline, Final Cut Pro, Captivate, Camtasia, etc) is a plus
Leadership Qualities:
Passion:
Passionate about Customer Success
Begginers Mind:
Always learning, approaches each interaction with open mind, great listener and hands-on
Urgency:
Ability to adapt quickly and drive business value and results
Ohana:
Embodies Aloha culture: A teammate that everyone enjoys working with and has a generous heart
TRUST:
Trust the companys core values
Adaptable:
Excels in high levels of uncertainty and change
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality atand explore our company benefits at
.
Salesforce
is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce
does not accept unsolicited headhunter and agency resumes.
Salesforce
will not pay any third-party agency or company that does not have a signed agreement with
Salesforce
.
Salesforce welcomes all.
For Colorado-based roles, the base salary hiring range for this position is $91,000 to $125,200.For Washington-based roles, the base salary hiring range for this position is $100,100 to $137,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, benefits.More details about our company benefits can be found at the following link:
About Us
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing welland
doing good you've come to the right place.
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