Technical Specialist I - Coppell, United States - PathGroup

    PathGroup
    PathGroup Coppell, United States

    Found in: Lensa US 4 C2 - 1 week ago

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    Description
    Job Description


    JOB SUMMARY:


    The Technical Specialist I, under the direction of the IT Support Supervisor performs the daily activities of supporting end users with help desk tickets.

    This position is considered level 1 support with some level 2 supports.


    ESSENTIAL FUNCTIONS:
    Provides responsive first-level help desk support.
    Receives, prioritizes, documents and resolves end-user requests.
    Applies diagnostic utilities and research to aid in troubleshooting.
    Installs and configures workstations and printers.
    Tests repairs to ensure problems have been adequately resolved.
    Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals, including preventive maintenance.
    Documents, maintains, upgrades or replaces hardware and software systems.

    Participates in the deployment, maintenance, support and upgrade of servers, mobile devices, desktop PCs, hardware, software, operating systems, phones, and distributed printers.

    Evaluates documented resolutions and analyzes trends for ways to prevent future problems.
    Assists with troubleshooting network connectivity.
    Participates in afterhours support rotation.
    Performs post-resolution follow-ups to support requests.

    Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.

    Become familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

    Requirements


    EDUCATION LICENSURE:
    An Associate degree or the equivalent combination of education and experience is required

    REQUIREMENTS:
    Two to four years of prior job-related experience is required or a degree in related IT field

    Experience preferred in:
    Microsoft Windows.
    Office 365 and Office suite.
    Apple macOS and iOS.Microsoft Active Directory.
    ShoreTel Shoreware phone systems.
    Basic network troubleshooting.

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