Senior Product Manager, Web - Chicago, IL, United States - American Bar Association

Description

Job Summary/General Purpose of Job

Product management at the American Bar Association is focused on the development, launch, and continuous improvement of our products and offerings. The Product Group works closely with staff and member leaders across the business to balance customer needs, business strategy, and development capacity to ensure we maximize customer value and loyalty via our products and services.

The Product Manager, Web leads product strategy for the ABA's website and serves as a critical partner on other customer-facing experiences delivered via the web (e.g. learning, community, etc.). They develop and demonstrate expertise in the legal industry, help scope new features and functionality to serve member needs, manage the product roadmap, and work across the organization to execute, iterate, and communicate about the ABA's website.

This role will work closely with engineering, user design, data, and communications teams, as well as a variety of business stakeholders, to ensure the Association's website positions the ABA as the leading voice for the legal profession and meets the critical needs of America's legal community.

Essential Job Functions and Responsibilities (listed in order of importance and/or time spent)

• Translates business goals and customer needs into a thoughtfully sequenced and optimized roadmap for the assigned product(s) and manages/iterates on that roadmap over time.
• Measures and analyzes product performance using quantitative and qualitative methodologies to identify opportunities for innovation and improvement, with an emphasis on increasing value to the customer.
• Works closely with technology, UX, and other business teams to define actionable product requirements and/or user stories.
• Regularly explores market via competitive research, market research, and customer interviews to explore new opportunities and ideas related to the ABA's products.
• Collaborates across the ABA's Product Group to align priorities and manage dependencies/resources.
• Influences others by building strong collaborative relationships and partnerships across a complex organizational structure.
• Mentors and may directly manage junior team members, coaches team members and colleagues about best practices and procedures in product management.
• Performs other related duties as required.

Required Education, Qualifications, Experience

• Bachelor's degree
• Min. 5+ years' experience in product strategy/management.
• Experience managing product/feature development from concept through launch.
• Experience managing complex projects with multiple stakeholders.
• Experience with project management software.
• Demonstrated quantitative and business analysis skills.
• Demonstrated understanding of the software/web development cycle.
• Experience working with and/or managing engineers/developers.

Preferred Education, Qualifications, Experience

• Experience working with member/volunteer boards in a non-profit or not-for-profit setting.

Physical Requirements

• Typical office work environment

Extent of Travel Required in the Job

• As a normal course of business, this job will typically require travel of less than 15% of the time.