Client Success Specialist - Roswell

Only for registered members Roswell, United States

1 month ago

Default job background
Full time

Job summary

The Client Success Specialist will play a key role in supporting the client service managers and working independently with clients. This role requires timely resolution of client and internal inquiries, supports onboarding initiatives, troubleshoots data and system issues, and delivers strong customer experience.

Responsibilities

  • Manage portfolio of clients ensuring regular communication via email phone meetings that align with the clients needs.
  • Collaborate with Client Success Managers and internal teams to address client requests concerns.
  • Understand how Medlytix products capabilities translate into customer value to identify gaps or improvement opportunities communicate these to the relevant group Own business metrics Bill Rate Conversion Rate for each Medlytix product within assigned portfolio of clients.

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