Receivables Product Delivery Manager - Chicago, IL, United States - JP Morgan

Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Receivables Payments, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Collaborates with the Product Manager to execute on key delivery tasks and identify ways to boost efficiencies
Raises blockers and other impediments to the Product Manager to manage dependencies and ensure adequate resources
Partners with business stakeholders to define and enhance current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
Apply analytical and creative thinking to design solutions to operations inefficiencies, risks, and opportunities.
Communicates regular status updates to senior management and business stakeholders.
Supports and contributes to commercialization and marketing activities and artifacts.
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
~ Demonstrated ability to execute operational management and change readiness activities
~ Strong understanding of delivery and a proven track record of implementing continuous improvement processes
~ Experience in product or platform-wide release management, in addition to deployment processes and strategies
~7+ years of experience or equivalent expertise in product management, implementation, or operations
~ Experience executing operational management and change readiness activities
~ Experience within large Financial Services firms
~ Financial data analysis and present in PowerPoint for reporting to senior stakeholders
~ Project experience across client and operational readiness
~ Basic proficiency in Tableau. Proficiency in MS Office applications, including MS Word, MS Excel, MS Visio and MS PowerPoint is a must

Proficient knowledge of the product development life cycle, design, and data analytics
Wants to be creative, innovative, and forward thinking
Self-starter with ability to manage own workload and deliverables
Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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