Manager, Solutions Consulting - À distance, United States - Zendesk

Description

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Job Description

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams We have an exciting opportunity for a west-coast based SC Manager. The Solutions Consulting Manager will be responsible for leading a team of SC's through all technical, solution, and competitive aspects of the Zendesk sales cycle.

We're seeking a Manager who adopts a hands-on approach to leadership. The right candidate must be experienced both working as an individual contributor, owning the technical sale, as well as leading and mentoring a team of Solution Consultants. They must have seen success selling to Corporate and Enterprise accounts and in convincing C-level and director-level executives of the technical merits of the software solution.

The SC Manager and the SC team will work, in conjunction with Sales, Marketing, and Product Managers, as the technical bridge between Account Executives and prospective clients. The SC Manager and the SC team will take ownership of the prime technical relationship with our prospects to drive revenue and customer satisfaction by proactively managing and delivering technical information to our customers, onsite, online, and via telephone.

What will you do?

• Leading, hands on coaching and mentoring a growing team of 6 Solutions Consultants
• You will be deeply involved in the team's day-to-day activities, providing detailed guidance
• Drive best practices within the team, and apply global approaches to the SC role
• Support SCs in key customer meetings and events
• Own projects aimed at furthering the Global SC team's success and as defined by AMER SC VP

What you have?

• Proven experience of leading and managing a team
• Midmarket & Enterprise software selling experience, with direct external customer facing experience
• Excellent interpersonal, communication, persuasion, presentation, and writing skills.
• Experience scoping, managing, and executing customer pilots and Proof of Concepts.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Superior solution scoping abilities, using our existing solution and influencing new product development.
• Flexibility for travel required
• Obvious passion and people skills.

Even better if you also have...

• 3 + Years experience managing or leading a presales team of 5 or more
• Previous consulting experience implementing enterprise-class software solutions.
• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.

The total compensation Range: OTE 80/20: 143, ,000.00 USD Annually. OTE 80/20: On-Target Earnings (OTE) are divided into 80% base salary and 20% individual target.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized OTE (On Target Earnings) range for this position is $143,000.00-$215,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

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Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

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