Supply Chain Customer Support Analyst - Greenwood, United States - Endress+Hauser Ltd

Description

The Non-Blue Digital Sales Channels Business Unit Strategy
As part of strategy 2027+ the Endress+Hauser group has a new Business Unit to develop digital sales channels worldwide.
Purpose of the Business Unit
Focus in digitalization and technology, we want to empower new customers to discover and buy the Endress+Hauser offering worldwide
Capture and maximize the value generated via digital sales channels
Build a global sales, support, and distribution network in Americas, Europe and Asia

As part of the business unit growth plan, we are looking to set up a team of 3 digital natives hosted in Group Services US that will support and develop digital sales channels in the US.

Role + Responsibilities
Central responsibility for the seamless customer journey of non-blue digital sales channel accounts within the whole supply chain. This includes internal stakeholder management with all involved functions.
Oversee the entire order processing cycle within SAP, from order receipt to shipment and invoicing.
Proactive customer care in all operational issues e.g. payment, documentation, planning of deliveries.
Manage and coordinate stock holding points including stock rotation, minimizing returns and value of stocks.
Active participation in optimizing the current processes in regards to the requirements of the new customer accounts.
Active participation on the onboarding and setup of new digital sales partners.

Collaborates with Digital Sales Engineer and Business Development Manager- Digital Sales to implement the Partner Success Program that maximizes the value generated by Digital Sales Channels worldwide.

Qualification + Profile
Bachelor's degree or equivalent experience
Process orientated with strong customer focus; strong analytical skills for fulfillment processes
Detail-loving and curious why and how processes are linked and how they can be adapted and improved
Hands-on-mentality with courage to fail and act fast
Pro-active, self-motivated individual with entrepreneurial spirit
Very good communication skills with different stakeholders/areas
Benefits + Perks
The security of working for an international family-owned company
Tuition reimbursement and a wide range of development opportunities
Comprehensive benefits package which includes medical, dental and vision
Competitive compensation and bonus opportunities
Generous paid time off
Life insurance and 401(k) savings with company match
Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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