Customer Service Representative - Santa Fe, United States - Capfed
Description
** Customer Service Representative**
**Job Category****:** Retail Operations **Requisition Number****:** CUSTO003081 Showing 1 location **Job Details**
**Description**
Capitol Federal is looking for someone that is inspired by making a difference and wants to grow in their banking career. For over 125 years, Capitol Federal has helped shape the future of banking in the Midwest and we believe that a great company starts with great people.
As a Customer Service Representative, you will take a lead role in delivering an outstanding experience to our customers. Growing meaningful relationships with customers by using your financial knowledge to offer thoughtful solutions to help address their financial needs. Assisting customers with teller transactions, opening, processing, and closing of accounts and Consumer Loans. Working as a team and providing support for complex or escalated transactions to coworkers and customers requires knowledge of our products and banking regulations.
This is a Full Time position up to 40 hours a week. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This location is open Monday through Thursday 8:30 AM - 5:30 PM, Friday from 8:30 AM to 6:00 PM and Saturday from 9:00 AM to noon.
**New starting competitive pay**
**Customer Service Representatives are Responsible For:**
Helping customers meet their financial goals by providing a positive first impression through friendly and courteous service
Actively support our customers by identifying customer needs and suggest banking products and services for their solution
Maintaining bank and customer accounts, including opening and closing accounts, and overseeing transactions.
Counting cash and balancing a drawer
Processing customer transactions
Preparing documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary.
Research, troubleshoot, and resolve external and internal customer inquiries as needed
Originates, processes, and closes consumer loans as defined by the Bank
Research, troubleshoot, and resolve external and internal customer inquiries as needed
**Qualities We Look For:**
Outgoing and a great attitude; able to talk with clients to build rapport and relationships
Technologically savvy; able to use multiple computer systems
Ability to adapt to change
Listening Skills
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**Ideal Candidates Should Have:**
High School Diploma or equivalent
1 - 3 years of experience in customer service or related experience
Strong Attention to Detail
**Capitol Federal Offers You:**
A career that provides opportunity for growth
Personal Time Off (PTO), start earning time off from day one
Paid Holidays
A comprehensive benefits package including: Health, Dental, Vision, Life Insurance, and more
Retirement contributions to a 401K and Employee Stock Ownership Program
Volunteer opportunities
Training to receive the tools and resources to be successful
Employee referral bonuses
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**Our Interview Process:**
Submit an Application
Pre-employment screenings
Interview with Human Resources
Manager Interview
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**Similar Opportunities That May Be Available:**
Mail Operations Representative, Switchboard Operator, Call Center, or Records Management Specialist
**Qualifications**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)