- Own the end-to-end strategy, roadmap, and execution of AfterShip's mobile app, driving growth, engagement, and retention for millions of monthly active users.
- Define and deliver a product vision focused on data-driven and AI-powered post-purchase experiences, translating insights into actionable requirements, user stories, and technical specifications.
- Partner with User Research, Design, Engineering, QA, and Algorithm teams to create intuitive, high-quality mobile experiences that delight users and drive feature adoption.
- Use metrics, A/B testing, and KPIs to inform decisions, measure impact, and optimize the product iteratively while building toward a long-term roadmap.
- Communicate strategy, progress, and outcomes to leadership and cross-functional stakeholders, championing the voice of the customer.
- Deliver measurable success in user growth, retention, feature adoption, app store ratings, and business impact, while aligning teams around shared goals and validating a multi-year product vision.
- 5-8 years of product management experience, with at least 3 years focused on mobile apps (iOS/Android).
- Proven track record of leading and scaling consumer-facing mobile products with large user bases (500K+ MAU preferred).
- Experience defining product vision, strategy, and multi-year roadmaps.
- Strong understanding of the mobile app development lifecycle, platform constraints, and app store optimization.
- Experience designing and delivering AI/ML-powered features in consumer products.
- Proficiency with mobile analytics tools (Amplitude, Mixpanel, Firebase) and A/B testing frameworks.
- Proven ability to collaborate, influence and align cross-functional stakeholders without direct authority.
- Customer-obsessed mindset with ability to translate user insights into compelling product experiences.
- Strong storytelling and presentation skills for diverse audiences (engineers to executives).
- Flexibility to accommodate cross-timezone meetings (flexibility working during APAC timezones).
- Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
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Senior Product Manager, Mobile - Seattle - AfterShip
Description
About UsAfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world's best online shopping experiences, from post-purchase and beyond.
We've powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy.
Backed by a $66M Series B and over a decade of innovation, we're accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we're building a diverse, collaborative culture that encourages agility, ownership, and impact.
Your Mission:
As our Senior Product Manager, Mobile, you will transform AfterShip's mobile app, serving millions of monthly active users into the world's most intelligent post-purchase experience platform. As the single-threaded owner, you will define the strategic vision and drive execution of data-driven and AI-powered innovations that turn order tracking into a proactive experience, creating value for both customers and brands.
Reporting to the Head of Product (Omnichannel), you will work closely with Engineering (R&D), Design, QA, Product Marketing, and Algorithm teams (data scientists/ML engineers) to build products that anticipate customer needs and reduce delivery friction.
This US-based, remote role requires frequent work during APAC hours to collaborate with distributed teams.
What You'll Do:
Why You Should Join Us:
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