Project Support Manager - Norfolk, United States - Wide Effect Talent Solutions

Description

Job Title: Project Support Manager

Location: Norfolk, VA

Salary: Call for Details

Industry: Shipbuilding/Industrial

Employment Type: Direct Hire

Duties & Responsibilities:

• Collaborate with the sales team to assist customers on-site with project implementation and the integration of new technologies and innovations.
• Aid the sales team by conducting product demonstrations, overseeing full-scale trials, and comprehending customer needs.
• Take charge of equipment setup, performance, and trial outcomes, ensuring customer satisfaction.
• Conduct troubleshooting, root cause analysis, and execute preventative and corrective maintenance on-site to meet customer service requirements.
• Maintain a daily Field Service Project Log to gather data for continuous improvement endeavors.
• Offer feedback and share insights to support ongoing development and cost-reduction initiatives.
• Participate in project planning with Regional and Sales Project Management teams to ensure seamless project initiation and execution.
• Effectively communicate with customers during project planning and on-site phases, managing evolving project scope requirements.
• Provide clients with training on the proficient, safe, and productive use of industrial coatings equipment.

Requirements:

• Minimum of 10 years experience leading coating projects, with expertise in estimating, budgeting, and cost control.
• Preferred associate's degree in a technical discipline.
• Ability to read and understand mechanical and electrical engineering design and assembly drawings, with proficiency in basic electrical and mechanical tasks.
• Strong adherence to site safety policies and procedures.
• Demonstrated leadership and conflict resolution capabilities.
• Excellent organizational and critical thinking skills with a strong sense of urgency to ensure customer uptime.
• Effective communication abilities across all levels.
• Proficiency in basic computer systems such as Microsoft Outlook, Word, and Excel.
• Strong attention to detail, task, and time management proficiency.
• Flexibility to travel extensively, including weekends as necessary.
• Preferred experience across various industries, including Oil and Gas, Large Shipyards, Water Storage, and Steel Fabrication.