Family Case Manager - Tahlequah, United States - Cherokee Nation

Description

Job Summary:

Provides care management to veterans, spouses, and children, ensuring their physical, social, emotional, cognitive, and behavioral health needs are met. Addresses challenges by providing individualized strength-based support, education, coaching, information, and resource referrals. Empowers families to work through challenges and access community resources.

Advises individuals and families regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care. Interviews clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs. Conducts approved screenings and assessments to help determine the client's strengths and needs. Provides, finds, or arranges for support services, such as childcare, social services, or parenting classes, to help the client meet their needs. Refers clients to community resources for services such as mental/emotional health, job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provides concrete information, such as where to go and how to apply. Maintains case history records, prepares reports as required, and abides by HIPPA, departmental, and other regulations. Collects supplementary information needed to assist clients, such as releases of information and medical records. Consults with peer specialists and legal services to determine the causes of problems and develop and implement solutions with families. Conducts social research to keep informed of current veterans wellness and community resources. Responds to requests and referrals to assist families caring for veterans with challenges in meeting their physical, social, emotional, cognitive, and behavioral needs. Facilitates a process with families to identify strengths and needs. Clarifies and prioritizes the problem(s). Provides emotional support and identifies available resources, both formal and natural supports. Facilitates family access to resources ( public and private sector) and coaches and supports families as they make calls to access resources. Provides guidance in completing forms and applications and reviews documents to ensure veterans and family understand. Educates families regarding laws, policies, and procedures, and empowers families to articulate their concerns and needs effectively. Maintains local resource information for families to access independently and educates families in resourcee research and how to access resources independently. Adheres to staff policies and procedures. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibility.

EDUCATIONAL REQUIREMENT

Bachelors degree from a 4-year college or university in Behavioral Health, Psychology, Social Work, or related field; or six (6) years of related experience; or an equivalent combination of education and experience.

EXPERIENCE REQUIREMENT

No additional experience required.

COMPUTER SKILLS

An individual should have knowledge of Spreadsheet software and Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating. A drivers license is required as certain jobs require the operation of the veterans programs.

OTHER QUALIFICATIONS

The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee may occasionally be exposed to outdoor weather conditions. The noise level in the work environment is usually quiet.