Customer Support Specialist SaaS Tech Support - Rapid City, United States - Property Meld

Property Meld Rapid City, United States

3 weeks ago

Description

Property Meld's mission is to radically improve how the property management industry handles property maintenance by offering intelligent maintenance. If you have ever experienced a maintenance issue at your housing rental, you know how painful it can be to get it fixed quickly and reliably. It does not have to be this way

The team here at Property Meld has developed and continues to evolve, a platform that is changing the industry and redefining how maintenance is solved. We are proud that we continue to improve the lives of so many people and have had such a profound impact on an entire multi-billion-dollar industry. We are truly passionate about solving the maintenance headache and share that passion at conferences, on webcasts, through blog posting, and through our industry partners.

We have made a major impact in the past six years on both the industry and the tech start-up space, proven by our year-over-year growth. Our team has grown from three employees in 2016 to 46 employees to start out 2023. This has been accomplished by the strength of our product, our unique personality, our obsession to solve our customer's problems, and our insanely talented team members.

As we continue to scale and grow the company, we are focused and intentional on creating opportunities that will continue to bring strength to our product and drive us all towards Property Meld's mission: "Delivering a positive maintenance experience, while intelligently improving efficiency and oversight."We are continuing this growth by opening two Customer Support Specialist roles to own customer communications and requests for support. The Impact of the Job and Work THE ROLE AND IMPACT At its core, the Customer Support Specialist's role is to provide world-class technical support to ensure our customers' experience in the Property Meld platform is an exceptional one. By working closely with Account Managers and the Software Project teams, the Customer Support Specialist will communicate efficiently and effectively with our customers through our ticketing system, live chat, and scheduled phone calls. This Customer Support Specialist opportunity is for someone who has a high attention to detail, technical understanding and enjoys providing a thorough problem-solving experience. This role is for the right candidate who enjoys multidimensional communication and enjoys assisting in triaging and supporting complex challenges and can outline these findings to our software engineers as needed. A successful Customer Support Specialist is an agile and quick learner, that acts with humility and implements feedback quickly. Additionally, Property Meld's Customer Support Specialists will be comfortable communicating areas of improvement on all levels for the overall improvement of a positive maintenance experience. A LITTLE ABOUT YOU You are ready to roll up your sleeves to support our customers in the use of our product, ensuring an outstanding experience. You thrive in an environment where the customer is always top of mind, and every action is based on the impact. You are meticulous in your attention to detail and have a proven track record for identifying areas of improvement that would normally be missed. You are willing and able to operate both independently and as part of a team. You are committed to a high standard of integrity and work ethic throughout your workflows. Lastly, but not least, you bring a unique perspective and personality to the table. We value people who stand for what they believe in and challenge themselves and their team members to continuously strive to produce the highest possible results.

ABOUT OUR PAY AND BENEFITS

We value diverse points of view and know that our differences make us stronger. We believe in fostering a place to work that is open, welcoming, diverse, inclusive, and healthy.

We strongly encourage applications from individuals who are under-represented in the tech industry, across color, creed, race, ethnic and national origin, physical ability, gender, and sexual identity, or any other basis.

Our benefits package is designed to be a part of our employees' story of living well. We believe in our culture of trust and respect, where we have reasonable working hours, vacation time used for rejuvenation, employee wellness & health, and employee development,

Healthcare through Wellmark Blue Cross Blue Shield
Dental through Delta Dental
Vision through Avasis
401K through Guideline
Competitive Compensation Structure
Two Weeks PTO annually, and allotted upon hire
One Week of Meld Cares PTO for taking time to volunteer and give back in our communities
Meetups with the company 1-3 times a year

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