Salesforce Administrator - Reston, United States - ICF

ICF Reston, United States

1 month ago

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Full time

Description

*We are open to supporting 100% remote work anywhere within the US.*

ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world's leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.

We are currently seeking to hire a Jr. Salesforce Administrator to support our projects. As a team member, this role will be responsible for providing effective and efficient administration of a large Salesforce implementation with multiple applications. Duties include internal and external user management, incident response, org security, data integrity, data migration, reporting, production support, and other duties. The candidate should have a proven record of positive collaboration with others, especially other System Administrators and End Users.

RESPONSIBILITIES

Resolve Help Desk tickets around password resets, minor bug fixes and other issues.

Work with team members to help implement enhancements and roll out new features; execute solution design activities such as data model, page layout design, and rule logic definition in the context of the Salesforce application.

Assist with resolving deployment issues.

Understand system architecture and collaborate with other team members to investigate and resolve production issues.

Maintain data integrity through data cleansing and deduplication.

Understand & enforce Salesforce best practices for platform administration.

Help to complete regular internal system audits and prepare for upgrades.

Work with team members to help create training and user documentation and maintain ongoing documentation processes as business needs evolve or features are added.

Contribute to internal company initiatives and commit to personal improvement and continuous learning objectives.

BASIC QUALIFICATIONS

1+ years of administration, declarative configuration and maintenance experience.

US Citizenship is required (required by the federal government for this position).

Must be able to obtain Public Trust clearance.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

PREFERRED QUALIFICATIONS:

2+ years of IT and/or business design related experience

1+ years administration, declarative configuration and maintenance experience.

1+ years working with GitHub and or other DevOps Tools

Preferred Certifications: Salesforce Administrator & Advanced Administrator

Experience in the following Salesforce areas: Platform/Ecosystem, Data Modeling, Community Cloud, Lightning Flow, Apex, Visualforce, Lightning, Service Cloud, Sales Cloud, Analytics, Integration, Gov Cloud

Strong communication, analytical and time management skills

Bachelor's degree in Computer Science or related field required

Experience working with Agile and in sprints

Experience working with source code repositories (Gitlab/GitHub/Bitbucket) and automation tool (Jenkins/Bamboo/GitLab)

#icfsalesforce

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