Jobs

    System Engineer - Clearwater, United States - NCP engineering

    NCP engineering
    NCP engineering Clearwater, United States

    3 weeks ago

    Default job background
    Description
    NCP engineering, Inc. in Clearwater FL (USA)

    System Engineer (Pre- and Post Sales)

    Local Candidates only - Clearwater / Tampa Bay, Florida


    NCP engineering, Inc., the leading independent software vendor of modern remote access and Zero Trust solutions, is looking for a highly driven, self-motivated individual to join the team at its location in Clearwater, Florida.

    NCP engineering, Inc. is seeking a System Engineer to join our System Engineering and Help Desk team.

    In this role you will be responsible for deploying, operating, and maintaining our remote access VPN products and solutions for our customers primarily in 'the Americas'.

    Successful candidates will have a strong systems and network administration background, razor-sharp troubleshooting skills, empathetic and excellent communication skills, and the desire to employ these skills in a fast-paced, dynamic environment.

    Responsibilities

    Assist in the deployment and rollout of NCP software solutions for new customers
    Provide second- and third-level help desk support to our customers
    Work with resellers, partners, and customers to maintain and drive the NCP solution
    Work closely with the product development team to enhance product-line features
    Offer systems engineering and administration expertise to the larger NCP organisation

    Qualifications (Required)

    Advanced technical knowledge of network architectures, end-user platforms and all modern operating systems
    Strong expertise in network protocols, routing, and firewall management
    Expertise in VPN (IPsec, SSL VPN), DNS, DHCP and PKI
    At least one year of experience as a network administrator or equivalent
    Well-developed interpersonal, communication (oral & written English), excellent customer service skills
    Ability to collaborate effectively with staff and end users, at all levels
    Ability to work on multiple projects simultaneously
    Self initiative to follow through until issues are resolved to the satisfaction of our users
    Analytical and problem-solving abilities
    Result oriented, metrics driven, and capable of working in a fast paced, changing environment
    Be willing to participate in trade shows
    Strong team player
    Be willing to travel (long distance, and when necessary, for a week or more)

    Qualifications (Preferred)

    A solid understanding of industry standards and best practices related to network architecture
    Advanced hands-on software and hardware troubleshooting experience
    Ability to prioritize, take initiative and make decisions, and execute tasks in an ever-changing environment
    Proven ability to meet deadlines and maintain quality standards
    Ability to work effectively with other support staff members and teams
    Self-motivated and directed
    Care and attention to detail
    Scripting knowledge is a plus

    We offer

    Premium software solutions in security and networking
    Technological leadership
    Friendly work environment
    Contact person

    Please send your application, including cover letter, resume, and any relevant qualifications, to:

    #J-18808-Ljbffr
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