- Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
- Configuration Management and Planning (Novice)
- Technical Analysis (Novice)
- Testing (Novice)
- Product Knowledge (Novice)
- Problem Management (Novice)
- Business Knowledge (Novice)
- Develops Self and Others
- Builds and Maintains Relationships
- Communicates Effectively
- Serves Others with Compassion
- Solves Complex Problems
- Performs Excellent Work
- Ensures Continuous Improvement
- Demonstrates Accountability
- Stewards Organizational Resources
- Makes Data Driven Decisions
- Generates New Ideas
- Applies Technology
- Adapts to Change
Lab Middleware Analyst - Nashville, United States - Vanderbilt Health
Description
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.
We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.
It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.Organization:
Director's Administration
Job Summary:
JOB SUMMARY
Supports one or more lab middleware applications including day-to-day operational issues, break/fix, configuration, maintenance, upgrades and on-call rotations under occasional guidance.
.KEY RESPONSIBILITIES
Configures, and/or supports software involved in lab operational workflows.
Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
TECHNICAL CAPABILITIES
Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.
Knows most major/common assigned product group functions.
Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s).
Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs.
Understands and uses quality assurance processes, tools, and scripts for testing purposes.Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty.
Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems.
Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware.
Makes simple suggestions for correction.Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce.
High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.Core Accountabilities:
Organizational Impact:
Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
Problem Solving/ Complexity of work:Analyzes moderately complex problems using technical experience and judgment
Breadth of Knowledge:
Has expanded knowledge gained through experience within a professional area
Team Interaction:
Provides informal guidance and support to team members.
Core Capabilities
:
Supporting Colleagues:
Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas
Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships
Recognizes group interactions and modifies one's own communication style to suit different situations and audiences
Delivering Excellent Services:
Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them
Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support:
Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness
Ensuring High Quality:
Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly
Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
- Fulfills Safety and Regulatory Requirements:Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring
Managing Resources Effectively:
Demonstrates a sense of ownership, focusing on and driving critical issues to closure
Applies understanding of the departmental work to effectively manage resources for a department/area
Demonstrates strong understanding of the information or data to identify and elevate opportunities
Fostering Innovation:
Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches
Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
2 years
Education:
Bachelor's
Vanderbilt Health recognizes that diversity is essential for excellence and innovation.
We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.
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