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    Network Controls Specialist - Melbourne, United States - TCI Technology Consulting Inc

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    Description

    TCI has an immediate need for a

    Network Controls Specialist in Melbourne, FL.

    This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.

    THIS POSITION REQUIRES A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.

    SUMMARY

    TCI is offering an excellent Contract opportunity with our government client. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.

    RESPONSIBILITIES

    • Perform root cause analysis to determine a plan of action for restoring customers services
    • Operate among a myriad of internal L3Harris teammates and external telecommunication partners to follow through with operational processes and improve restoration times
    • Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
    • Document Trouble Tickets and Change Requests of all related activities
    • Work in a 24x7 network control environment, supporting shift work that may include Weekends and Holidays.
    • Support short-term emergency evacuation to local or remote backup facilities.
    • This position is part of a 24x7 network control environment. Shift and workday flexibility is required.

    REQUIREMENTS

    • Associates Degree with a minimum of 4 years of prior related experience. Will consider prior work experience in place of degree.
    • Experience with Network Management systems and tools.
    • Experience in remote maintenance and repair of network equipment.
    • Experience with domain knowledge of L1 through L4 of the OSI Model (2 yrs).
    • Experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS (2 yrs)
    • Experience with L1-3 protocols to include LAN/WAN/MAN, OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.. (2 yrs)
    • Experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices. (1 yr)
    • Able to work in a 24x7 network control environment, including Weekends and Holidays in a quarterly rotating schedule.
    • Must- Haves (Soft Skills)
    • Working with internal team members; need to have effective communication skills (both verbal and written)
    • Troubleshooting with customers while on the phone customer service background and aptitude

    DESIRED

    • CCENT, CCNA, CCNP and/or ITIL v3/4 certifications; or on track to take the exams
    • Prior ISP experience (carrier experience; Centurylink etc.)
    • Working knowledge of Long Term Evolution (LTE), VPN, and DMVPN technologies preferred
    • Experience with call center phone systems
    • A huge plus would be if they have worked for a State of FL agency in the past (Tallahassee based would be preferred).


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