Technical IT Support Specialist - Staff (Job 1257) - Bethesda, MD
1 week ago
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development systems engineering and integration and digital transformation Our experts in public health performance evaluation and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools including digital transformation artificial intelligence data analytics cloud enablement modeling simulation etc With over 2400 employees dedicated to the idea that Your Mission is Our Passion DLH brings a unique combination of government sector experience proven methodology and unwavering commitment to innovation to improve the lives of millions Overview The Desktop Technician will be providing hardware software support to diversified staff end-user population Experience supporting both Mac Windows OS Strong customer service communication skills are key as this role involves heavy face-to-face customer support Responsibilities Configuring installing supporting desktops laptops handheld devices printers monitors portable data storage devices peripherals Providing enhanced VIP desktop user support service Configuring IT devices secure operation installation security software software updates configurations required Providing software support users NIH-provided applications identified task Mentoring junior technicians Ability work well pressure meet deadlines needed Ability lead track special projects Using IT ticket system responsible receiving tracking trouble tickets updating open tickets actions steps taken working completion re-assigning technical specialist action closing out with customer system Qualifications Bachelor s degree years Associate s degree years application support equivalent education experience Experience current desktop laptop computers Supporting various operating systems expertise include Windows macOS Linux Ubuntu preferred Technical support Microsoft suite Years ServiceNow incident management problem management request fulfillment Strong customer service end-user equipment skills preferably some experience supporting VIPs Written oral communication skills required Gain maintain Public Trust clearance Desired qualifications Experience National Institutes Health Bachelor s Computer Science Information Systems Social Science Active Directory Mobile Device Management MobileIron Healthcare clinical environment connected medical devices One more certifications desired Apple Certified Support Professional Microsoft Certified Professional CompTIA Security+ CompTIA A+
Job description
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