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    Evening Client Care Specialist - Avon, United States - Care To Change LLC

    Care To Change LLC
    Care To Change LLC Avon, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • 401(k) matching

    Hours
    Generally Mon- Thursday 4-9pm, with some options for additional coverage

    Job Summary
    We are seeking a Evening Client Care Specialist to join our team. In this role, you will answer calls, greet guests, prepare session rooms, close the office, schedule appointments, and review paperwork.

    Responsibilities
    • Receive a high volume of inbound calls and emails
    • Identify the reason for the customers call, collect relevant information, and provide solutions
    • Refer to premade scripts for a variety of customer service topics
    • Use best practices in customer service techniques to develop rapport and build relationships with customers
    • Document all customer interactions
    • Meet personal and team requirements
    • Attend team meetings during the day as scheduled
    Qualifications
    • Previous experience as a Customer Service Representative or in a similar role is preferred
    • Comfortable using computers and customer management software
    • Excellent phone and verbal communication skills
    • Understanding of active listening techniques
    • Ability to work well under pressure
    • Highly organized with the ability to prioritize projects and manage time effectively
    • Must complete an online application, including adding a resume on our website before being considered
    • Must agree with vision, mission, and guiding principles
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