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Operations Market Manager - California, United States - The Stepping Stones Group, LLC
Description
The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40 states.
Dedicated to optimizing scheduling processes, promoting efficiency, and fostering collaboration to ensure exceptional therapeutic and behavioral health services at The Stepping Stones Group.
Position Summary:
Play a pivotal role in overseeing and optimizing our day-to-day operations.
The Operations Market Manager is responsible for streamlining processes, managing resources, and driving overall operational efficiency to ensure the organization runs smoothly and achieves its strategic goals.
Salary $60,000 - $80,000 per year depending on prior experiences.Outcome Measures:
Drive full utilization of client schedule availability to drive full employment of teams, markets hitting their operations goals, and satisfy families
Outstanding end of month non-billable appointments at less than $1,000 by division/office within 5 days of the close of a month
Monthly cost center(s) report produced for the Senior Regional Clinical Director's review within 5 days of the close of the month prior
Track the successful completion of projects or tasks within set deadlines and with the desired quality
Achieve Client NPS score +60 in each survey window
Responsibilities:
Identifies what is needed on a macro level for the company; structures the course of the week with the market team; assigns tasks and follows up with the team including time management and accurate completion of the task
Report market progress to Director of Operations and market Senior Regional Clinical Director and working with them to improve office and center operations and procedures
Implement new strategies and policies as needed
Billing, payroll, and general reporting
Supporting mutually beneficial scheduling of staff and clients
Managing team member and client relations
Ensuring financial health of each office/center in designated market based on prescriptive key performance indicators such as Gross Margin
Communicate, implement, and represent SSG's policies and mission
Create and maintain strong team member engagement and culture
Partner with the market leaders to obtain/maintain high scores in client and team member satisfaction
Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by SSG
Track data and prepare management reports (treatment adherence, productivity, timesheets)
Prepare and maintain client rosters and files, including the timely and accurate completion of assessments for the purpose of re-authorization
Develop and implement strategies for reducing NBS appointments
Manage all aspects of the markets purchasing budget and oversee the tracking of social engagement budget
Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g., schools, doctor offices, parent organizations, etc.)
Leads improvements in areas of KPI's and market growth to support the financial health of the market
Maintain client and team member privacy in accordance with SSG policy and HIPAA regulations
Provide training and support to team members on effective task management practices
Conduct periodic reviews to ensure quality and accuracy of task documentation
Monitor and track the progress of tasks within the performance management platform and/or ticketing systems
Managing new hire onboarding (e.g., course follow ups, RBT training compliance, field and shadowing clearance)
Oversee the RBT credentialing process is responsible for managing the entire certification process, verifying applicant eligibility, maintaining quality control, offering support and guidance
Verify the accuracy of data entries by comparing them to the source documents or other reliable reference points
Job Qualifications:
High school diploma or equivalent required
Prior experience in a coordination or scheduling role is beneficial
A minimum of 2-4 years' experience in management required
Pass DOJ Clearance
Documented experience coordinating or managing administrative staff
Strong aptitude for learning new web-based systems
Well organized and punctual, able to maintain multiple projects simultaneously, strategically prioritize own work
Proactive with a strong work ethic
Excellent communication skills, both written and verbal
Strong organizational and time management skill
Demonstrated ability to work independently
Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
Decisive with an operational, implementation, and detail-oriented perspective
Excellent leadership and people development skills; "leads by example"
Proactive, results-oriented, creative problem solver
Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
Ability to prioritize and execute effectively
Desire to learn the clinical side of the SSG model
Excellent computer skills including Outlook, Word, Excel, and PowerPoint
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