Site Support Specialist - Ashburn
2 weeks ago
Job summary
Provide customer onsite support for all preventative and remedial maintenance services Schedule manpower and equipment to maximize productivity Manage all test equipment safety equipment tools and inventory Assist with the processing of orders opening of projects and management of backlog as required Provide technical and execution strategy support to the sales team to help insure proper quoting of future projects Position is mentally demanding requiring coordination of many activities at once Provide other assistance to site leads and execution managers as directed Ensure seamless coordination planning scheduling onsite Customer Engineers Vendor Service Partners within designated site including preventative maintenance remedial or emergency maintenance warranty batteries replacements start-up services Onsite emergency service escalation triage in coordination with CRC Manage Services ensure on time completion contract compliance for all equipment onsite including thermal power monitoring Vertiv contracted equipment Maintain master schedule CE daily service activity/events Managers Board Ensure quality oriented timely PM completions Start-ups service calls Assist Customer Engineer uploading Service Reports adding customer notes updating customer/site info Manage LVO Vendor Partner Service Requests job completion reporting access Prepare maintain weekend work calendar/duty tech schedule needed Power District Operations Coordinators assist scheduling load banking requirements ordering pickup delivery test equipment Ensure data integrity maintain master equipment list manage site activation/cancellation activity new pending contracts Provide Warranty Support FCN/FDS/RCAR scheduling reporting required Assist Parts Management including ordering storage replenishment shipping/receiving CE inventory Provide physical tags SP attach new equipment Assists onsite tasks identifying reporting Good Catch Safety concerns manage lift rentals refrigerant tracking/reporting Other Duties assigned.
Job description
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