Security/Guest Relations Admin - Greenville

Oak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Security/Guest Relations Admin position at the Greenville Convention Center (GCC) is responsible for representing the organization in a professional manner by properly answering, and routing incoming calls, taking messages, greeting visitors and assisting customers with information. Under direct supervision from the Security Manager, provides administrative support for the security functions of the GCC. Duties may include issuance and maintenance of access cards and keys, clerical support, monitoring of alarm systems, preparation of clearance forms, and maintenance of security documents and other data in either hard copy or computerized formats.

This role will pay an hourly rate of $17.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until May 22, 2026.

Responsibilities

• Provides clerical support to the department, as appropriate to the position, including typing and data entry of contributions and billings; receives, records, etc.
• Operate multi-line telephone switchboard to answer, screen, and forward calls, provide information regarding events; take messages; and schedule appointments.
• Monitors parking lots using company vehicle as needed.
• Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Maintains database records and hardcopy files including those used to track safety and security data.
• Exercises tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations
• Administers the Lost and Found program including ensuring accuracy of log book and proper inventory of items.
• Prepares clear and concise reports, correspondence, and other written materials.
• Coordinates the return of visitor badges.
• Collect, sort, distribute and prepare mail, messages, and courier deliveries.
• Processes visitor requests for access to the venue.
• Issue card key access and office keys to individuals as appropriate.
• Schedule security meetings, evaluations, training sessions.
• Prepares and maintains classified documents in either hard copy or computerized formats.
• Create purchase orders and submit them for payment.
• Collect, sort, distribute and prepare mail, messages and courier deliveries.
• Maintain the front office in an orderly condition.
• Performs miscellaneous job-related duties as assigned.

At times the individual in this role may also function as a security guard, which may include:

• Patrols facility; lock and unlock doors as required; guard property against fire, theft and damage.
• Observe facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards.
• Complete incident report forms in accordance with department standards, including photos where appropriate, documenting damages

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

• High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified.

Skills and Abilities:

• Knowledge of relevant safety & security procedures and protocols.
• Records maintenance skills.
• Ability to conduct routinary administrative paperwork.
• Organizing and coordinating skills.
• Skill in the use of computerized spreadsheet, relational database, and word processing software.
• Ability to adhere to highest standards of professionalism, discretion, and confidentiality.
• Solid organizational skills: ability to prioritize multiple tasks; project management skills.
• Ability to represent oneself and the company in a professional manner.
• Versed in proper office/organizational/business etiquette.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Ability to work unsupervised and to function both independently and as a team.
• Excellent oral, written and interpersonal skills.
• Ability to speak and understand English.
• Professional appearance.

Computer and Technology Skills:

• Demonstrated proficiency with Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook), internet and be familiar with a variety of office equipment.

Certificates, Licenses and Registrations:

• Possession of or ability to obtain CPR/AED certification.
• Possession of or ability to obtain certification in Crowd Management Training.
• Possession of or ability to obtain a driver's license.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.