Strategic Account Growth Specialist - Boston - beBeeSuccessManager

    beBeeSuccessManager
    beBeeSuccessManager Boston

    22 hours ago

    Job title: Customer Success Manager, Tier 1

    Description

    Customer Success Role Overview


    Main Responsibilities:


    • Serve as the trusted strategic advisor and single point of contact for roughly 20 high-impact financial institution customers.
    • Partner with key stakeholders to deliver transformative outcomes through an industry-leading AI-powered communications platform while driving retention, growth, and overall satisfaction.


    Tier-1 Relationship Management


    Cultivate deep executive relationships and long-term partnerships with financial institutions. Conduct regular check-ins and executive/strategic business reviews to ensure customers are achieving their desired outcomes.



    :
    Achieve customer health scores above 80%
    Raise revenue by at least $X per annum
    Boost customer engagement rates by Y% annually

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