Call Center Receptionist - Attleboro - Sturdy Memorial

    Sturdy Memorial
    Sturdy Memorial Attleboro

    3 days ago

    Description

    Under the direction of the department manager/supervisor greets and directs visitors and patients to appropriate destinations. Follows well defined rules and guidelines with respect to disclosure of confidential information; performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.
    Required Skills/Qualifications/Training/Experience:

    • Minimum of 1 year of customer service/receptionist experience
    • Ability to work effectively with the internal and external customers while maintaining a composed, professional demeanor as the hospital/department's initial representative
    • Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms
    • Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills
    • Adheres to and respects confidentiality of all protected patient and employee information. Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations
    • Ability to problem-solve using creative and critical thinking skills
    • Detail oriented with the ability to prioritize based on shifting demands
    • Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate
    • Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment
    Preferred Skills/Qualifications/Training/Experience:
    • Basic technology skills, including use of Microsoft office programs.
    • Experience with Workday a plus
    Educational Requirements:
    • High school diploma or equivalent
    License/Certification:
    • N/A
    Age Specific Criteria: Ability to effectively communicate with all age levels served within the scope of the position/assigned areas.
    Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation. Must be able and available to float to other practice locations as needed with reimbursement for mileage.

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