Deli Manager - Fargo, United States - SpartanNash

Description

Job Description:

This role is responsible for leading all associates in the efficient and profitable operation of the Deli Department. Responsible for managing day-to-day operations, maintaining high standards of quality, and ensuring a positive environment which provides consistent fast, efficient, and friendly service for customers. Achieves sales and profit goals established for the department.

Here's what you'll do:

• Ensures and is accountable for profitability of the department by growing sales through the delivery of top-quality products and controlling costs of goods, inventory levels, labor, supplies and expenses.
  • Maintains proper safety and loss prevention standards, reviewing cash handling procedures and managing inventory.
  • Ensure positive guest experience in all areas; respond to complaints and encourage customer feedback; ensure that customer Overall Satisfaction (OSAT) objectives are met.
  • Responsible for department management including staffing, training, scheduling, performance management and career development of associates, and developing and monitoring department goals.
• Oversees all cash management functions.
• Able to perform all POS duties, preparation of food according to standard procedures, including opening and closing procedures.
• Maintains a clean, well-merchandised department.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Develop and monitor department budget as required.
• Additional responsibilities may be assigned as needed.

Here's what you'll need:

• High School Diploma (Required) or equivalent (GED).
• Two years restaurant/food service experience required with at least one year in a lead or supervisory role.
• Food Safety Certification (SERV Safe) is completed within 3 months required.
• Ability to interpret and adhere to sanitation and food safety standards.
• Self-discipline, initiative, leadership ability and outgoing attitude.
• Ability to motivate associates to work as a team to ensure that product and service meet appropriate standards.
• Ability to multi-task and problem solve.
• Good communication skills for dealing with a diverse staff.
• Ability to meet gross margin and profitability.
• Excellent oral and written communication skills.
• Ability to interact with a variety of customers and respond effectively to their needs.