Customer Experience Associate I or II - Swampscott - Make Your Move

    Make Your Move
    Make Your Move Swampscott

    9 hours ago

    $60,000 - $100,000 (USD) per year *
    Description

    Customer Experience Associate I or II

    Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

    This position is located in the Salem, MA offices and offers hybrid work opportunity. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we're all about.

    The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks' multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone, chat, email and secure messaging. Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.

    Responsibilities include:

    • Verbal and written customer service skills across multiple communication channels
    • Consumer/Business deposit and loan product offerings
    • Digital Technology (includes online banking & mobile platforms)
    • Fraud prevention and detection
    • Systems proficiency and navigation
    • Referrals to other Salem Five business lines, and the cross-sell of additional Salem Five products and services (no cold-calling)
    • Strong advocacy for the Salem Five brand

    Essential duties and responsibilities include the following; however other duties may be assigned:

    • Provide an outstanding Customer Experience to Salem Five customers and prospects via phone (primary), chat, email and online banking.
    • Ability to support the departments' efforts to deliver an exceptional customer experience no matter what it takes
    • Be able to demonstrate a high level of proficiency with Salem Five's products and digital technology offering
    • Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms
    • Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)
    • Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience and job grade level Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change
    • Work as team within the Contact Center and across Salem Five Bank; Collaborate. Communicate. Support.
    • Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect customers and the Bank.

    Qualifications, education and/or experience to be a Customer Experience Associate I or II. The ideal candidate will have the following skills and experience:

    • Associate or bachelor's degree and/or previous customer service experience preferred.
    • Currently looking for people with prior banking/financial services experience.
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit. Specific vision abilities required by this job include close vision.

    Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

    Salary Range: Competitive Base plus incentive

    Ready to apply? If this job sounds like a fit for you, then click on Apply in this posting. We look forward to talking with you. Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    * This salary range is an estimation made by beBee
  • Work in company

    Customer Experience Associate I or II

    Only for registered members

    · Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. · This position is located in the Salem, ...

    Salem, Massachusetts, , United States $60,000 - $100,000 (USD) per year

    2 days ago

  • Work in company

    Client Experience Associate

    Only for registered members

    The Client Experience Associate will deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. · Delivers a unique customer experience aimed at improving customer financial wellbeing and creating lo ...

    Lynnfield $40,825 - $55,775 (USD) Full time

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.We deliver a unique customer experience aimed at improving customer financial wellbeing and creating ...

    Lynnfield $40,825 - $55,775 (USD)

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    PNC seeks Client Experience Associates to deliver unique customer experiences and improve financial wellbeing. · ...

    Lynnfield $40,825 - $55,775 (USD) Full time

    1 month ago

  • Work in company

    Guest Experience Associate

    Only for registered members

    Overview · Zoo New England takes pride in providing a safe, welcoming, and family-friendly environment for all visitors. Guest Experience Associates play a vital role in creating memorable experiences for our guests during both regular operations and seasonal events such as ZooL ...

    Stoneham $16.25 - $17.25 (USD) OTHER

    1 day ago

  • Work in company

    Guest Experience Associate

    Only for registered members

    Overview · Zoo New England takes pride in providing a safe, welcoming, and family-friendly environment for all visitors. Guest Experience Associates play a vital role in creating memorable experiences for our guests during both regular operations and seasonal events such as ZooLi ...

    Stoneham, MA $28,000 - $42,000 (USD) per year

    5 hours ago

  • Work in company

    Guest Experience Associate

    Only for registered members

    Overview · Zoo New England takes pride in providing a safe, welcoming, and family-friendly environment for all visitors. Guest Experience Associates play a vital role in creating memorable experiences for our guests during both regular operations and seasonal events such as Bosto ...

    Boston $16.25 - $17.25 (USD) OTHER

    1 day ago

  • Work in company

    Member Experience Associate

    Only for registered members

    We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. · As teammates, we encourage new ideas and toast every win. · ...

    Boston

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    The Client Experience Associate will deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. · Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Liste ...

    Framingham $42,600 - $58,200 (USD) Full time

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    R209438 · Job Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace cult ...

    Quincy $42,600 - $58,200 (USD)

    1 week ago

  • Work in company

    Client Experience Associate

    Only for registered members

    At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the company's success. ...

    Newton $42,600 - $58,200 (USD) Full time

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    This is a Client Experience Associate role at PNC in Dedham Massachusetts. · Accountability · Banking · ...

    Dedham $42,600 - $58,200 (USD) Full time

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. · ...

    Dedham $42,600 - $58,200 (USD)

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. · ...

    Quincy $42,600 - $58,200 (USD) Full time

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    This role is expected to be posted for two business days from 01/14/2026. · Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. · ...

    Burlington $42,600 - $58,200 (USD) Full time

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Delivers a uni ...

    Quincy $42,600 - $58,200 (USD) Full time

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    This role is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibi ...

    Burlington $42,600 - $58,200 (USD) Full time

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    We deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. We process a variety of customer interactions. We educate customers on alternatives available for their financial interactions. · Deliver ...

    Quincy $42,600 - $58,200 (USD)

    1 month ago

  • Work in company

    Client Experience Associate

    Only for registered members

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. · Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. · ...

    Newton $42,600 - $58,200 (USD) Full time

    1 month ago

  • Work in company

    Member Experience Associate

    Only for registered members

    This role involves creating great days for members by providing exceptional customer service and ensuring that their office experience is seamless and memorable. · Brewing coffee, setting out breakfast, and stocking shared amenitiesManaging inventory and ordering suppliesDesignin ...

    Dedham Full time

    2 weeks ago

  • Work in company

    Client Experience Associate

    Only for registered members

    The Client Experience Associate will deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. · Candidate must demonstrate appropriate knowledge, skills, and abilities for the role. · ...

    Dedham $42,600 - $58,200 (USD) Full time

    1 month ago

Jobs
>
Customer experience associate ii
>
Jobs for Customer experience associate ii in Swampscott