Bilingual Customer Service Representative - Athens
3 weeks ago

Bilingual (English & Spanish) Customer Service Representatives are hired to join the team for Health Texas project. They will provide customer care and benefit-enrollment services via telephone, IVR, and web-based portals.
The job offers paid comprehensive training that equips CSRs with high levels of knowledge and professionalism.
Responsibilities
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
Job description
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