Care Coordinator - Tampa, United States - The Wind

Description

:
HealthXL provides Virtual Care Services under the guidelines of Medicares Chronic Care Management (CCM) and Remote Patient Monitoring (RPM)programs. The Care Coordinator (CC) role requires Medical Assistant, RN, LPN or other qualified clinical credentials. The ideal candidate is comfortable providing non-face-to-face (i.e., telephonic)) patient care as an extension of the physician practice.

This role includes navigating multiple EMR platforms, creating comprehensive, patient-centered care plans, and providing a range of care coordination services, including monthly health reviews with patients, coordination with family members and caregivers, and follow-up with specialists, labs, and community services.

This flexible, remote position can be either part-time (20 hrs/wk) or full-time (40 hrs/wk). Paid training is conducted virtually and is scheduled for 4 days. All necessary equipment, including computers, monitors, and headsets are provided. This position works under the supervision and guidance of a Senior Care Coordinator or other designated Leader. Responsibilities Meet production goals as outlined in Performance Standards (separate document).

Maintain HIPAA compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).

Follow iCare standard workflows and questionnaires to maximize patient interactions and documentation.

Monthly, telephonic interactions with patients, to achieve:

o Updated current health status o Medication reconciliation & compliance o Appointment reminders o Patient accountability regarding physician prescribed treatment plans, goals, monitoring, etc.

o Coordination of specialist consults, labs, diagnostics, etc. o Encouragement of preventative health services, vaccinations, screenings, etc. Manage the communication of information necessary to share with practice on patients behalf.


Qualifications:
Demonstrates iCare values Clinical credentials, to include MA, LPN, RN, BSN, or other qualified background as approved Multi-state compact nursing license (if LPN, RN, BSN) Speak fluent Russian language Minimum 1-year experience in clinical setting or patient environment Superior verbal communicator, demonstrates empathy Understanding and application of medical terminology as required Comfortable interacting with and assessing status of patients remotely, active listener Ability to recognize condition-related warning signs Organized, thorough documentation skills Self-directed, ability to prioritize tasks, solid time management skills Exemplary phone etiquette Committed to excellence in patient care and customer service Ability to navigate effectively in multiple computer systems HIPAA compliant area in home to conduct Virtual Care Services High Speed InternetNeed info on how to become a Business Ministry Partner?#J-18808-Ljbffr