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- The Community Care Coordinator (CCC) provides superior patient support and customer service via proactive intervention, communication, and patient advocacy as well as providing emotional and educational support to patients and families coping with limb loss and/or a variety of orthotic and prosthetic needs.
- The CCC should be equipped with a thorough understanding of prosthetics, orthotics, and the medical/healthcare field.
- Ensure that new patients are contacted before or after initial consult or AmpuShield fitting and are entered into Hanger Clinic's patient management and tracking system
- Build and maintain referral relationships for Hanger Clinic
- Keep patients engaged after initial contact with follow-up communications and appointments to ensure an excellent patient experience and continuity of care at Hanger Clinic
- Ability to be credentialed in major hospital systems
- ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience
- Understanding of medical reimbursement and terminology and an understanding of Hanger Clinic front office duties preferred.
Community Care Coordinator - Akron, United States - Hanger, Inc
