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- Responding to client support requests
- Contacting clients to find out the nature of the problem
- Troubleshooting client hardware and software issues and resolving in timely manner
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Proven work experience as Desktop / Server Support Technician
- Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Experience with administering multi-domain MS Active Directory
- Abe to set up workstations within a Microsoft A/D environment
- Knowledge of popular operating systems, software applications, and remote connection systems
- Research, install, configure, and maintain, test and coordinate implementing Microsoft operating systems software and other vendor supplied software updates, upgrades and fixes in timely manner
- Troubleshoot, isolate, and replace operating system and server components, maintain systems at 99% uptime and reliability
- Must be willing to work onsite
- Demonstrated ability to manage complex, multidisciplinary projects
Desktop/Server Support - Chino, United States - PMC Global, Inc
Description
Position Title: Desktop/Server SupportReports to: CIOJob type: Full-timeFLSA: ExemptWork authorization: United States (required)Location: Chino, CACompany: Arctic Cooling Systems Purpose: Act as a entry to mid level desktop and server support administrator to support users with various technical issues. Gather and translate business requirements into system solutions, and work with higher level and 3rd party IT experts to design, implement and maintain systems for smooth operation. Must have basic understanding of IT systems functionality, process improvements, best practices and works with business leaders to enhance the effectiveness of the system. But most importantly be able and eager to learn new skills, technologies and systems. Position Responsibilities:
About PMC Global, Inc:
PMC Global, Inc. is a privately-held management company and resource partner with corporate offices in three states and more than 20 subsidiaries in 10 U.S. states and 17 countries. From its roots in the early stages of the plastics polymer modification industry a half century ago, PMC has branched out through start-ups and strategic acquisitions to dominate select markets in plastics/chemicals, manufacturing, food service, packaging and finance. PMC and its subsidiaries employ more than 3,500 worldwide.