Guest Services Manager - Bristol, United States - Suntex Marina Investors, LLC

Description

Job Description

Job Description


DUTIES AND RESPONSIBILITIES:

• Direct the Guest Services team operations, ensuring the team provides world class customer service.
• Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.
• Achieve and exceed budgeted store revenue while controlling expenses
• Create retail, boat rental, and slip sales programs
• Dock walks
• Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water
• Effectively hire and manage the Guest Services team to assist in driving top line sales, while also controlling expenses
• Manage store margins to achieve between 38-42%
• Daily/weekly ordering of soft and hard line merchandise for the location
• Creates and drives sales promotions to assist in achieving sales revenue
• Comes up with creative ways to market the store and boat rental

a. Vendor events, showcasing new products, demonstrating new products, interactive displays

• Creates fun sales contests for Guest Services team
• Keeps up to date on all marine products to supply the most accurate information to our customers

a. Rotate inventory monthly

• Complete all paperwork in a timely fashion

a. Receive all invoices before merchandise is put out on the floor

• Ensures that the store is neat, clean, and organized at all times

a. Everything is priced in the store

• Completes and submits a full physical inventory every quarter, with department cycle counts per month.
• Completes opening and closing procedures.

EDUCATION AND EXPERIENCE:

• Bachelor's Degree preferred
• Excellent interpersonal and outstanding communication skills;
• Very organized and detail oriented;
• Must have a positive attitude, strong work ethic, and have great sales skills
• Ability work independently to achieve goals and targets;
• Ability to organize and prioritize work;
• Ability to work in a team environment to achieve team, department and corporate goals;
• Must thrive in a fast paced environment;
• Ability to collaborate effectively with internal and external customers;
• Self-starter;
• Proficient in Microsoft Office products

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