Technical Supporter - Fort Wayne, IN, United States - Northern Data Systems

Description

Sharetec is looking for a Customer Success Support Analyst to join our team

We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis.

As a Customer Success Support Analyst , you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
Someone who finds satisfaction in solving problems and helping others
Someone who is passionate about providing customer service in the banking and financial services industry
Someone who thrives in a call center environment
Someone who likes to provide technical assistance and advice to end-users by performing a diagnosis
As a Customer Success Support Analyst, you will:
Use a technical and analytical approach to deliver service and support to end users via remote connections;
Diagnose and resolve technical software issues;
Accurately process and document case transactions using a designated tracking software;
Participates in after-hours on-call rotation
Associates or higher in Business or Computer Science preferred.
~2+ years direct customer service in the financial services industry. This should include, but is not limited to credit union or banking operations as a teller, loan officer, ACH processor, etc. OR 2+ years in a support call center environment.
~ Ability to communicate clearly via verbal, written or typed media through a provided telephone and computer.
~ adjusting effectively to work within new work structures, processes, requirements, or cultures
~ High standards of performance for self;


REMOTE CANDIDATES:

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off, $We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.