- Implement customer success plans using standardized journey templates to set customer expectations and prepare them for key milestones.
- Monitor overall customer metrics and health indicators to align with customer objectives.
- Assess product and portal adoption levels and provide support to overcome any obstacles.
- Identify expansion opportunities within the Lumen portfolio and collaborate with sales teams.
- Establish revenue management practices to drive growth strategies and customer expansion.
- Handle customer concerns effectively and collaborate cross-functionally to mitigate risks.
- Work closely with sales and support teams to ensure successful deployment of solutions and services.
- Manage renewal and re-rate implementation to drive customer technology evolution.
- 3+ years of experience in customer success or account management.
- Bachelor's Degree or equivalent work experience.
- Ability to build strong relationships and communicate effectively.
- Proactive problem-solving skills and decision-making abilities.
- Technical aptitude to understand data networking technologies.
- Strong attention to detail and organizational skills.
- Ability to prioritize tasks effectively and manage multiple workstreams.
- Quick learner with proficiency in various software and systems.
- Working knowledge of MS Office suite.
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Customer Success Professional - Bismarck, United States - Lumen Inc
Description
About Lumen
Lumen is a company dedicated to connectivity. They focus on igniting business growth by linking people, data, and applications quickly, securely, and effortlessly. The company values teamwork, trust, and transparency from the ground up, fostering a culture of progress.
Lumen prioritizes workplace inclusion and employee support, as evidenced by their recognition as one of Newsweek's Greatest Workplaces for Diversity in 2024. Additionally, they have consistently achieved a perfect score on the Human Rights Campaign Corporate Equality Index (CEI) for the past five years. Being a leading employer in the communications and telecom industry showcases their commitment to excellence across various industries as well.
If you want to be part of a team that is reshaping the digital world and shaping the future, Lumen is looking for talented professionals who are ready to make a lasting impact.
The Role
The Customer Success Professional plays a crucial role in ensuring the success of Large Enterprise customers by helping them achieve their business objectives through effective use of Lumen solutions. This role requires a customer-centered approach, monitoring customer health indicators, addressing concerns proactively, and guiding customers on optimizing technology to meet their goals.
The Main Responsibilities
What We Look For in a Candidate
Compensation
The starting salary for this role varies based on the location of employment, considering individual qualifications and expertise rather than a fixed range.
Location Based Pay Ranges
$65840 in states like AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$69300 in states like AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$72770 in states like CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$76230 in states like AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
Salary offers are determined based on various factors such as experience, education, skills, and business requirements in addition to regional differences.
What to Expect Next
Applicants may be invited to participate in a video interview following their application. Completing this interview is crucial to be considered for the position, and it involves responding to a set of questions and Game Challenges. Applicants are advised to complete the video interview within 5 days of their application date.
Background Screening
Selected candidates will undergo background screening, including checks on criminal records, motor vehicle reports, and drug screening. Screening results will be assessed on a case-by-case basis, and job-related concerns may impact eligibility for the position.
Equal Employment Opportunities
Lumen is committed to providing equal opportunities to all individuals regardless of various protected statuses. Discrimination in any employment decisions is not tolerated, promoting a diverse and inclusive work environment.
Disclaimer
This overview of job responsibilities provides a general understanding of the role's nature and level of work. Job duties may evolve based on changing business needs and conditions.
Salary Range
Salary Min : 49380
Salary Max : 76230
The salary range indicated is based on current national data and may vary by location and individual qualifications. Pay is determined by relevant factors such as skills, experience, and business needs.
This position may be eligible for short-term incentives or sales compensation. Directors and VPs may also qualify for long-term incentives. Additional details on the bonus structure can be provided upon request during the selection process.
Lumen offers a comprehensive benefits package, including a variety of Health, Life, and Voluntary Lifestyle benefits that enhance overall wellbeing. For union-represented positions, wage rates are governed by applicable collective bargaining agreements.
