- Enhance sales of parts and services to both new and existing customers, aiming to meet or exceed set revenue goals.
- Foster strong relationships with current customers and connect with potential clients, ensuring their satisfaction with our offerings, including updates on any equipment or service changes.
- Stay informed about new products, services, competitors, and market trends to maintain a competitive edge.
- Maintain thorough account profiles, prepare detailed sales reports, and complete all required documentation in a timely and accurate manner.
- Proactively pursue credit applications before each sale or ensure payment collection prior to transactions.
- Assist management in forecasting and establishing sales targets within assigned territories.
- Commit to professional development by continuously enhancing product knowledge and interpersonal skills.
- Collaborate effectively with various departments and team members.
- Perform any additional duties as required.
- Exceptional customer service skills with the ability to manage multiple tasks effectively.
- Demonstrated leadership abilities with a focus on team development.
- Strong financial acumen, including problem analysis, decision-making, and quantitative skills.
- Capacity to analyze customer patterns and adapt strategies and focus as necessary.
- Thorough understanding of relevant systems, procedures, techniques, and standards applicable to the position.
- Bachelor's Degree or equivalent experience preferred.
- A minimum of 3 years of sales experience is preferred.
- Previous experience in transportation/logistics, field service, consumer products, wholesale distribution, or supply chain management is advantageous.
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Sales and Customer Support Specialist - Benton - Doggett Freightliner
Description
Sales and Customer Support Specialist
Classification
Exempt
Job Summary
The Sales and Customer Support Specialist plays a crucial role in driving sales of parts, services, and rentals while effectively responding to customer inquiries and ensuring satisfaction.
Essential Functions
Qualifications
Travel Requirements
As needed
Typical Physical Activity
Physical demands include sitting, standing, walking, typing, talking, and traveling as needed, with the ability to lift up to 40 pounds.
The Sales and Customer Support Specialist must perform essential duties with efficiency and accuracy, ensuring safety for themselves and others. This description provides a general overview of the position and is not an exhaustive list of all responsibilities or skills required.
Doggett is an Equal Employment Opportunity Employer.
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