- Waitlist management. Ensures all properties have an up to date waiting list and works with the Community Manager to ensure properties have a healthy applicant pool at all times
- Streamline the process for opening a waiting list in conjunction with the Community Manager and Compliance Specialist
- Ensure all properties stay on target with tenant receivables, collections, and delinquency
- Processes write-offs in accordance with our internal policies
- Host regular meetings with Community Managers for actionable items
- Support Property Manager in Community Manager onboarding process to ensure a strong understanding the KPI goals and reporting matrix
- Collaborate and support the processing of new applicants up-to resident move in
- Process, track and follow up of all verifications and calculations
- Review files before submission to ensure first time approvals from the compliance department
- Support communities with high turnover and occupancy challenges
- Create reports to monitor and analyze occupancy and delinquency trends or challenges
- Schedule intakes for upcoming vacancy upon receiving notice to vacate
- Support data entry of applications from open waiting list periods
- Collaborate with external partners on referrals and request list for upcoming vacancies
- Perform other duties as requested
- High School Diploma or GED and two (2) or more years of Property Management experience and/or training, or an equivalent combination of education and experience
- Two (2) or more years of multi-family residential management experience or minimum two (2) or more years of Affordable Housing experience
- Tax Credit Specialist or Certified Occupancy Specialist certified
- Current knowledge and certification of Fair Housing laws
- Demonstrated competence with Microsoft Word, Excel, Outlook and such property management software as MRI, Yardi, Boston Post preferably Real Page
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write business professional reports and correspondence, e.g. letters to tenants
- Ability to take direction and follow through to achieve measurable results
- Ability to organize, prioritize tasks, manage time effectively, and meet deadlines in a fast-paced and dynamic environment
- Strong analytical and problem-solving skills, with the ability to gather, interpret, and evaluate complex information from various sources
- A strategic mindset with the ability to think ahead and anticipate potential challenges and opportunities
- Solutions-Oriented individual who can demonstrate strong problem-solving skills to gather and evaluate information, generate alternatives, and implement practical resolutions
- Must possess a valid California Driver's License, auto insurance, and reliable transportation
- Constantly perform desk-based computer tasks
- Frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
- Rarely twist/bend/stoop/squat, kneel/crawl
Property Operations Specialist - San Mateo, United States - MidPen Housing
Description
ESSENTIAL DUTIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.
Education and Experience
Knowledge, Skills, and Abilities
Physical Requirements
This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
EQUAL OPPORTUNITY EMPLOYER
MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.