Business Analyst - Baltimore, United States - S3 Shared Services

Description

Job Description

Job Description

About S3:

We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership.

Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners.

If you join our team, we'll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

The Business Analyst will assess requirements and make data driven recommendations to support process improvements throughout the business and consortium.

The Business Analyst's primary focus is to target high volume, manually intensive, or high member impact issues, identify gaps and propose solutions.

This role will work closely with business lines to create, prepare, evaluate, and summarize data to vet opportunities in the form of automation efforts, business process, and business intelligence.

The Business Analyst will establish a routine to effectively gather requirements, capture current state and workflow new state.

Additionally, the Business Analyst will possess exceptional written and oral communication skills, ensure that issues are investigated thoroughly to identify the root cause, and work effectively and collaboratively within all levels of the organization.

S3 STAR Values :
Service
Teamwork
Attitude
Results


Department:
Business Intelligence and Transformation


TOP JOB RESPONSIBILITIES:
Validate and document the problem statement for a business process.
Gather and understand information to calculate the impact of the problem; time studies, volumes, audit findings or reportable events.
Document workflows for current and new state.
Identify and vet opportunities and propose solutions.
Engage in the implementation of approved solutions; coordinate use cases, test plans and testing, etc.


Other responsibilities and opportunities:
Observe, record, and understand current state and obtain all related documentation; SOPs, FAQs, job aids.
Compose well written and organized requirement documents; business case, business requirement documents, change controls, etc.
Present gaps and opportunities to stakeholders.
Monitor and maintain task lists and status reporting on all work

efforts/initiatives.
Prioritize tasks and deliverables and track backlog items to ensure resolution of all tasks.
Additional job-related projects and duties as assigned by management.
Occasional on-site team meetings.

QUALIFICATIONS &


SKILLS:
Bachelor's degree with a focus in Business, Information Systems,

Accounting/Finance,

Data Analytics, or Business Transformation
Three years of Business Analyst work experience required.
Microsoft Work, PowerPoint, Visio, Excel, Project, SharePoint required.
Able to research, create, and document requirements and processes.
Manage and prioritize multiple widely varied work streams/tasks.
Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
Able to communicate effectively at all levels within the organization.
Ability to pivot on demand based on priority.


FLSA:
Exempt


PERKS AND BENEFITS:
Group medical, dental, and vision coverage insurance
Generous Paid Time Off
Up to 11 Paid Holidays Per Year
401(k) With Employer Match and Discretionary Contribution
Employee Referral Program
Wellness Programs
Peer-to-Peer Recognition Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

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S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment - This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements - Constantly perform basic mathematical computations. Constantly work independently, little supervision needed. Constant effective communication verbally and in writing. Constantly comprehend materials and follow instructions. Constantly compile, copy and compare information. Constantly analyze and compute information. Problem solving and critical thinking. Constantly exercise good judgment/ reasoning and resourcefully solve routine problems. Constantly organize and handle multiple tasks and prioritize. Constantly motivate, lead and influence, and collaborate with others both internally and externally. Constant project planning and execution. Constantly handle

confidential/sensitive

information. Constantly exhibit excellent customer service skills. Constantly facilitate meetings; speak to groups. Occasionally perform advanced or non-routine mathematical computations.
Physical Requirements - Constantly sitting- remaining in a seated position for long periods of time. Constantly use hand/fingers to handle and feel. Constantly use hand/fingers for repetitive keyboard and hand motion. Constantly speak coherently.
Emotional Effort - High: Frequent short deadlines. Work environment hectic with continual periods of high stress.
Internal/External Interaction - Moderate: Occurs occasionally with periods of high volume.

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