- Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
- Assessing and fulfilling service requests promptly.
- Identifying potential underlying problems to help determine root causes and suggest improvements.
- Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
- Proactively managing the application landscape to maintain availability, stability, and performance.
- As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.
- Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
- Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).
- Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.
- Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
- Strong interest in LAN/WAN networking and skilled in hardware installation.
- Flexible to work outside core hours as needed.
- Committed to a customer-first support approach.
- Capable of clearly documenting technical concepts for customer understanding.
- Effective team player with individual initiative.
- Driven, detail-oriented, and skilled in managing customer expectations.
- Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
- Knowledge of root cause analysis is a plus.
- Familiarity with the electricity industry is desirable.
- We are dedicated to providing excellent service to every customer, every time.
- We resolve incidents promptly and update the Service Desk system regularly upon resolution.
- We enhance service requests by following best practices and identifying improvement opportunities.
- We identify underlying issues to determine root causes and improve services.
- All assigned tasks are managed and completed on time.
- We support the team through mentoring and developing junior members, aiming to enhance knowledge within the Service Delivery function.
- We seek service improvement opportunities and collaborate with internal IT and third-party suppliers to achieve successful outcomes.
- We provide first-line support, including: Desktop, laptop, and mobile device support
- User management
- Software and hardware management
- As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle.
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Grayson1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Clarks1 day ago
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Provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Clarks1 day ago
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We are dedicated to providing excellent service to every customer, every time. · ...
Columbia1 day ago
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This is an IT Service Desk Analyst position at Drax where you will provide outstanding customer service to all users of the IT services that support Drax Group IT. · ...
Kelly1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). ...
Kelly1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Chatham2 days ago
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As an IT Service Desk Analyst at Drax, you will be responsible for delivering a high-quality service to the business by ensuring that incidents and service requests are addressed quickly and efficiently. · ...
Chatham1 day ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Wisner1 day ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Archibald2 days ago
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As an IT Service Desk Analyst at Drax the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Fort Necessity1 day ago
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An IT Service Desk Analyst provides outstanding customer service to all users of the IT services at Drax Group. They resolve incidents efficiently and assess service requests promptly. · ...
Jigger1 day ago
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The role of IT Service Desk Analyst at Drax involves providing outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. The responsibilities include ensuring incidents are resolved efficiently in accordance ...
Eros1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the b ...
Winnsboro1 day ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Winnsboro1 day ago
-
As an IT Service Desk Analyst at Drax, you will provide outstanding customer service to all users of the IT services that support Drax Group IT. · ...
Archibald1 day ago
-
The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the b ...
Fort Necessity1 day ago
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This role is responsible for providing outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. The Service Desk team is dedicated to delivering a high-quality service to the business. · ...
Baskin1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Jigger2 days ago
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We are looking for an IT Service Desk Analyst to provide outstanding customer service to all users of the IT services that support Drax Group IT. · ...
Olla1 day ago
IT Service Desk Analyst - Grayson - Drax
Description
IT Service Desk Analyst
Location: Monroe, LA
As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.
Key Responsibilities
The responsibilities of the Service Desk team include:
About you
You'll possess the following skills, abilities, and
experience:
Technical Skills and Qualifications:
Work Ethic and Approach:
Additional Qualifications:
Key Accountabilities
Rewards and benefits
About Drax
Drax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.
Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.
Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.
The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn't right, please contact us via to verify the application or details of the person you have been speaking to.
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IT Service Desk Analyst
Drax- Grayson
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IT Service Desk Analyst
Drax- Clarks
-
IT Service Desk Analyst
Drax- Clarks
-
IT Service Desk Analyst
Drax- Columbia
-
IT Service Desk Analyst
Drax- Kelly
-
IT Service Desk Analyst
Drax- Kelly
-
IT Service Desk Analyst
Drax- Chatham
-
IT Service Desk Analyst
Drax- Chatham
-
IT Service Desk Analyst
Drax- Wisner
-
IT Service Desk Analyst
Drax- Archibald
-
IT Service Desk Analyst
Drax- Fort Necessity
-
IT Service Desk Analyst
Drax- Jigger
-
IT Service Desk Analyst
Drax- Eros
-
IT Service Desk Analyst
Drax- Winnsboro
-
IT Service Desk Analyst
Drax- Winnsboro
-
IT Service Desk Analyst
Drax- Archibald
-
IT Service Desk Analyst
Drax- Fort Necessity
-
IT Service Desk Analyst
Drax- Baskin
-
IT Service Desk Analyst
Drax- Jigger
-
IT Service Desk Analyst
Drax- Olla