Lead Host/Trainer - Hollywood, United States - We Care Hospitality

Description

We Care Hospitality is a South Florida based restaurant group that celebrates fresh, coastal, and authentic experiences. Our restaurants offer waterfront dining as a staple for locals and visitors. We value a genuine experience that places importance on our guests and our team.

From charming and casual to elegant waterfront settings on the intracoastal, our restaurants offer diverse and unique dining options. We pride ourselves in taking care of people as if they were guests in our own home. Our goal is to exceed expectations, connect with people in a meaningful way, and create memorable experiences.

This position is best suited for someone who truly believes in bringing their best to the table every day - Someone who is inspired to make a positive impression on the people they work with.

Our restaurants make a continuous effort to offer outstanding quality and the highest level of helpful/courteous guest service. To perform successfully, our team must not only have the qualifications and abilities to perform each of the essential functions of this position, but also must continually strive to meet and surpass company objectives and exacting standards.

Above all else, we value our culture and the team that helps build it.

Tiki Tiki is seeking a Lead Host/Trainer to join a strong team driven by a passion for hospitality and excellence. A Lead Host at Tiki Tiki will always aim to exceed expectations for our guests, connect with people and feel empowered to create memorable experiences. Our Host Team will focus on the success of service in a fast-paced, high volume restaurant. Our concept is hospitable, fun, and high-energy in a "Fresh, Coastal, Casual" waterfront setting. We are a restaurant that prides itself in taking care of people as if they were guests in our own home. This position is best suited for someone who truly believes in bringing their best to the table every day - Someone who is inspired to make a positive impression on the people they work with and the guests they tend to

Above all else, we value our culture and the team that helps build it.

• As a member of our team, you will have access to:
• Health, Dental, and Vision insurance.
• Dining credit and discounts at Tiki Tiki and our other We Care Hospitality restaurants.
• Growth opportunities for career development and advancement.
• An enjoyable work/life balance with a successful and growing business.

Key Responsibilities

• Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space.
• Answers phone calls and gives basic information on reservations, availability, restaurant hours and services.
• Keep track of the waiting list and open tables.
• Assign tables to guests depending on party size, server availability.
• Accurately quote wait times to patrons.
• Alert and call guests to host stand when the table is bussed and cleaned.
• Escort guests to table and present food and drink menus.
• Answer patron questions regarding menu items; recommend or suggest items as needed.
• Observe and assists in preparing unoccupied tables for customers by wiping surface top, removing debris, and ensure seats are.
• Take orders over the phone and pack prepared take-out orders.

Tip income:

• Yes

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment
• Strong communication and listening skills to effectively work with management and other staff members to achieve success during lunch/dinner service
• Have a professional demeanor and consistent willingness to jump in and help wherever needed.
• Can read situations and make the right decision in favor of the guest experience
• Derives pleasure from providing hospitality

What You Bring to the Table

• A good sense of awareness under pressure while maintaining a graceful, warm presence.
• Curious Intelligence to continue learning in the position
• Open availability
• 1-2 years full service dining experience in a support member position

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Host/Hostess Job Duties and Responsibilities

Job Type: Full-time

Salary: $ based on experience