- Coordinate front desk coverage and schedule reception duties. Train all front desk staff in policies and procedures to ensure confidentiality and foster an open and welcoming environment for our students. Assign and supervise all part-time, Service Learning students, student assistants, work-study students, and all volunteers.
- Conduct training for note-takers, scribes, readers, proctors, and service learning volunteers regarding confidentiality, procedures, policies, etc.
- Coordinate and schedule assignments for scribes, readers, and note-takers and keep required activity information on each program. Coordinate schedules for all volunteers, student assistants, work- study students, or service learning students and monitor activity logs for these programs.
- Process and match student requests for scribe, note-taker, reader, and any other type of service requested. Locate and provide note takers, readers and scribes for students with specific disabilities, as needed.
- Coordinate testing schedule for all students who require alternate testing services including: individualized testing rooms, reader, scribe, special equipment, or other special needs. Locate and secure additional rooms and locations for testing needs of students on other campuses. Assist in the creation of a plan to help address the increasing testing needs of students on other campuses. Coordinate TSI testing for students in the designated areas within the ACCESS offices at each campus.
- Maintain database to show the number and type of contacts made with students and generate monthly reports needed to show growth and needs of the program.
- Review and process evaluations for: note-takers, scribes, readers, proctors and other part-time staff.
- Evaluate and make recommendations for program development and improvement based on evaluation results.
- Perform diverse secretarial duties as necessary which may include assisting students in application and registration process; travel between campuses as necessary, providing back-up support to staff and performing other secretarial or clerical duties as assigned.
- Assist Associate Dean with procurement, budget allocation, professional development logistics for ACCESS staff, and monthly reporting.
- Maintain and manage the adaptive technology labs on all campuses and ensure that students have access to this technology as needed.
- Maintain inventory of checkout items for students. Ensure checked out items are returned in a timely manner.
- Perform other duties as assigned.
- Perform all duties and maintains all standards in accordance with college policies, procedures and Core Values.
- Knowledge of interviewing, hiring, training, evaluating, and supervising part-time staff
- Knowledge of student development and academic affairs
- Knowledge of student information system (BANNER)
- Knowledge of spreadsheet and word software
- Knowledge of FERPA and ADA
- Organizational skills
- Interpersonal skills required
- Verbal and written communication skills
- Ability to ensure students get the services they need for the appropriate courses
- Ability to network with other professionals in the industry
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Coordinator Support Services ACCESS - Wylie, United States - Collin College
Description
Primary Location:391 Country Club Road, Wylie, Texas, 75098
We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.
Job Summary:
Supervise and coordinate ACCESS front desk staff including the part-time secretary and clerks. Arrange services for students with disabilities including note-takers, scribes, readers, proctors, testing, adaptive technology, student assistants and work study students, service learning students and volunteers. Manage departmental purchasing in CougarMart. Assist with processing the Deaf/Blind Tuition Exemption.
Required Qualifications:
Essential Duties and Responsibilities
Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Positions in this class typically require talking, hearing, seeing, grasping, standing, walking and repetitive motions. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.
Requirements
Bachelor's degree from an accredited institution and 1 (one) year of related experience required.
Experience in student development/affairs preferred.
One (1) year of supervisory experience required.
**This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.**
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.
Required & Preferred Qualifications (if applicable):
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.
***This is a Security Sensitive position. Therefore candidates will be subject to a criminal background check.***
Compensation Type:
Salary
Employment Type:
Full time
Salary Minimum
$42,097.00
Compensation is determined based on experience
**Deadline**
Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.
Coordinator Support Services ACCESS professionals in Strongsville
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Regina Marrero Seuffert
Customer Care Specialist