Tech Specialist - Nashville, United States - Fleetcor

Description

3325 Perimeter Hill Dr, Nashville, TN 37211, USA

Req #8676
What We Need
Corpay

is currently looking to hire a Tech Specialist within our NA Fuel division. This position falls under our Comdata line of business and is located in Nashville, TN. In this role, you will be responsible for

assisting with all technical aspects of customer merchant and third-party interfaces to ensure satisfaction and effective use of products and services.

This may include internal and external service and sales support.

Associates may be assigned to support a specific type of technology to a pool of customers or a specific customer base for support and/or data transfer, connectivity, and transaction processing.

This position may respond to service tickets, inbound emails, and phone calls and work directly with clients to provide day-to-day account support, problem resolution, research, and analysis.

Answering inbound calls. You will report directly to the Operations Manager and regularly collaborate with other team(s)/department(s).
How We Work
As an Tech Specialist , you will be expected to work in a Hybrid environment.

Corpay will set you up for success by providing:

Assigned workspace in Nashville, TN, home office setup.
Monthly home internet stipend
Formal, hands-on training
Role Responsibilities

The responsibilities of the role will include:
Providing complex technical support and assistance to internal and external customers via phone, email, and any other remote methods
Providing exceptional care and attention to White Glove customers
Addressing and responding to customer inquiries on Merchant products and services, operational functions, troubleshooting and maintenance
Providing customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction, including software updates
Documenting client/customer interaction, including details of inquiries, complaints,
comments and actions taken
Creating project plans and managing special projects in collaboration with other Merchant teams.
New product launches and automation initiatives
Supporting and handling questions and escalations from Technical Representatives, resolving complex issues, approving orders, resolving and close help desk tickets, monitoring connectivity and other real-time customer needs, and offering hours of on-call support
Escalating issues to other resources inside and outside of the company
Supporting new product and equipment onboarding and documentation
Qualifications & Skills
Bachelor degree or equivalent experience is required
2+ years' experience in the field or a related area in a goal-driven & customer-focused environment preferred.
Comfort in pursuing resolutions to complicated customer inquiries using complex
research methods
Experience in a fast-paced customer relations and/or technical support role
Experience with SQL database
Experience with Networking
Strong customer service and office administrative skills
Positive attitude and an engaging businesslike approach
Excellent oral and written communication skills
Strong problem-solving and analytical skills
Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks
Comfort and confidence in interacting with internal and external partners and clients/customers
Knowledge of computer software programs and hardware equipment
Proficiency with Microsoft Office Suite and Windows
Point of Sale and Petroleum industry/field experience a plus
Medical, Dental & Vision benefits available the 1 st

month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide

Robust PTO offerings including:
major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer.
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status
protected by federal or local law.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
3325 Perimeter Hill Dr, Nashville, TN 37211, USA

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