Salesforce Associate System Administrator - Cottage Grove, United States - Renewal by Andersen

Description

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY

The Salesforce Associate Systems Administrator is an entry level application administrator position and is required to provide support and basic administration of This includes configuration, documentation, implementation, and support of Salesforce and related application functionality.

PRIMARY RESPONSIBILITIES

Participates in operational support, maintenance and basic administration and implementation of the environment, leveraging agile (kanban/scrum) practices including troubleshooting, performance monitoring and management, user profile/access management, data management, security, optimization, and disaster recovery / business continuity planning.

Identify & implement automation opportunities and process improvements

Maintain documentation relating to configurations, back-up and recovery processes, security, monitoring, storage administration, license and capacity planning, disaster recovery / business continuity

Respond quickly and effectively to production issues and take responsibility for seeing those issues through to resolution.

Clearly articulate requirements, issues, status, etc. to non-technical management personnel

Participate in 24/7 on-call rotation for priority 1 issue resolution

Partner closely with IT Infrastructure and Operation teams to ensure security, availability, performance, scalability, etc.

Engages frequently with 3rd party support vendors as necessary

QUALIFICATIONS AND SKILLS

MUST HAVE QUALIFICATIONS

Must possess strong technical, communication and organization skills

1-3 years IT experience

Experience with technology and ability to facilitate communication between business and technical teams

Experience supporting Salesforce org with preference for hands on experience with configuration, user setup and maintenance, and general troubleshooting

NICE-TO-HAVE QUALIFICATIONS

Prefer experience with the following Salesforce functionality: Service Cloud, Field Service, Sales Cloud, Experience Cloud, Lightning

CULTURE AND BENEFITS

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

Medical/Dental/Vision/Life Insurance

Health Savings Account contributions

Paid holidays plus PTO

401(k) plan & contributions

Professional development and tuition reimbursement opportunities

Charity contributions

Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.