Remote Customer Success - Boston, MA, United States - Candex

Description

Job Description About Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact.

Our tech-based solution makes purchasing fast and easy for enterprise buyers.

Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe.

Candex is hiring a RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth.

You will cover worldwide customers, track record thriving in a high growth startup, have a strong understanding of Procurement customers.

Our Strategic RVP, Customer Success works closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions.

You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex.

Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
Identify key client contacts to build a network, connect with SMEs, users and drive adoption
Perform data analytics and watch KPIs to drive Candex usage and revenue growth
Conduct Business Reviews with Clients, including executive sponsors
Create policies and procedures to optimize customer experience
Relevant experience in Procurement, Procurement Operations, or Procurement transformation
Experience working in large Fortune 500 companies
You are capable of influencing clients to do more, while building relationships and establishing trust
Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
Technical aptitude and ability to learn software programs
Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
Knowledge and/or experience with Accounts Payable and Payment processes & software
Experience with Customer Relationship Management (CRM) software
Business fluent in a second language is a plus
Unlimited PTO and a flexible working environment
~ We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution)
~ Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical
~401(k) Retirement Plan
~ Home Office Setup
~ Team-building off-sites and outings

Equal Opportunity Employer Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements.

Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds.