Lead Mitigation Technician - Knoxville, Tennessee, , United States
18 hours ago
Job description
Overview
Southeast Restoration Group (SRG), a faith-based company, is looking for a Lead Mitigation Technician. Playing a vital role in our mission to Restore Lives and Repair Property, you'll lead the charge in performing water, fire, and mold mitigation services while setting the standard for technical excellence, team collaboration, and customer care.
Your Impact: Key Responsibilities
- Emergency Response & Mitigation Execution: Lead the response to water, fire, and mold-related emergencies at both residential and commercial properties. Execute scopes of work in alignment with IICRC standards using specialty tools and techniques.
- Job Site Leadership: Oversee and guide technicians during mitigation jobs, ensuring safety protocols, task delegation, and job completeness are maintained throughout the project lifecycle.
- System & Documentation Excellence: job management and documentation software to accurately log notes, upload job photos, label work orders, and invoice for job-related purchases. Ensure all internal and external documentation is timely, complete, and accurate.
- Customer Communication & Support: Serve as the on-site point of contact for customers. Set clear expectations, explain the mitigation process, and provide assurance during times of crisis.
- Insurance Awareness & Scope Readiness: Recognize when coverage confirmation is needed before executing scopes of work and collaborate with internal resources or project managers to ensure compliance.
- On-Call Participation: Be willing and able to participate in an after-hours on-call rotation for emergency services (Water, Fire, Board Up, etc.).
Qualifications
- 1+ years of hands-on experience in restoration, construction, or similar field
- IICRC WRT Certification preferred
- High school diploma or GED required
- Strong working knowledge of mitigation processes and equipment
- Ability to lift, push, and pull 75+ lbs and perform physically demanding labor
- Comfortable working in potentially hazardous environments (e.g., sewage, roofs)
- Proficiency with mobile documentation
- Strong communication skills and attention to detail
- Must be at least 21 years old and able to pass a DOT physical
Who Thrives Here
- Technically Skilled & Thorough: You take pride in precision and have the know-how to do the job right the first time.
- Reliable & Growth-Oriented: You show up, follow through, and always look for ways to grow professionally.
- Resourceful & Adaptable: You think on your feet and stay calm when faced with unfamiliar or unexpected situations.
- Physically Resilient: You're energized by hard work, and you don't shy away from getting your hands dirty.
- Team Player & Communicator: You work well with others and value clear, respectful communication with customers and coworkers alike.
- Systems-Minded: You believe great documentation is part of doing a great job - and you're consistent in how you use tools and systems.
Benefits
- Competitive Compensation Package
- Full Health Benefits: Medical, Dental, Vision, Disability & Life
- Safe Harbor 401K with 4% Company Match
- Paid Time Off plus your Birthday & 5 Paid Mission Trip Days
- Industry Training & Certification Reimbursement Opportunities
Ready to lead from the front and make a difference when it matters most? Apply today and join a team committed to excellence, serving with compassion, and restoring lives.
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