Vehicle Delivery Coordinator - Arlington, United States - Mirak Automotive Group

Description

Job Description

Arlington, Massachusetts

Mirak Automotive Group is looking for a Delivery Coordinator/Product Concierge. In this role, you will contribute to the success of Mirak Automotive Group by ensuring that customers begin their ownership experience with full knowledge of their vehicle's operation.

Mirak Auto Group is an equal opportunity employer. We have been family owned and operated since 1936.

Responsibilities:

Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models

• Ensures that vehicle has met all pre-delivery checklist requirements.
• Programs personalized settings prior to customer delivery.
• Sets expectations for length of delivery of vehicles.
• Assesses customer knowledge and priorities to personalize delivery for every customer experience.
• Explains and demonstrates vehicle features and technologies and focuses on customer comfort level and retention.
• Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
• Resolves customer inquiries regarding vehicle technology issues.
• Directs customers to additional information resources.
• Utilize CRM daily to assist in responding to new leads promptly.
• Follow-up with "Lost Sale" prospects to ensure satisfaction.

Effectively Assists Management in Department Scheduling, Planning and Customer Service

• Assists in directing and scheduling of all department employees, always ensuring proper staffing.
• Actively shares responsibility with the sales manager for planning and leading sales meetings.
• Regularly attends managers' meetings and assists in preparation.
• Assists (GSM) or (SM) with proactive planning and implementation of various projects.
• Provides administrative support as needed for the Sales department.

Effectively Assists Sales Department in Vehicle Tracking

• Reports on all new and used sold vehicles.
• Arranges all vehicle transportation to the customer as needed.
• Ensures consistent follow-up with customers.
• Updates all new and used vehicle inventory consistently and in a timely manner.
• Regularly stocks vehicles in a timely manner.

Qualifications:

• Experience Desired: A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries.
• Current Driver License with clean Department of Motor Vehicle driving record.

What you can expect from Mirak

• Professional development and opportunities to gain experience within a well-respected company.
• Compensation will be based on experience and skill level.
• Health Insurance Coverage (medical, dental, vision, and life)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Employee Referral Bonus Program

Mirak Automotive Group is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

If any applicant believes they have been discriminated against or desires further information or assistance, they should contact our Human Resource Department.