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- Maintain accurate records and documentation (automotive documents, repair orders, invoices, and maintenance records)
- Review and verify vehicle warranty and service contract coverage to produce accurate cost estimates, work orders, and other paperwork related to necessary repairs.
- Meets or exceed sales goals including add-on sales.
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections, and test drives
- Produce repair orders, including cost and time estimates
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle to ensure satisfaction
- Gain and maintain product knowledge to effectively help customers
- Provide an excellent customer satisfaction to drive loyalty
- Bilingual Preferred (Spanish)
- Excellent Customer Service / CSI
- Great Communication
- Positive Attitude
- Must have experience as a service advisor
- UCS Power and Toyota experience preferred, but not necessary
- 3+ year of service advisor experience preferred
- Proven ability to sell
- Proficient time management and organizational skills
- Exemplary communication and customer service skills
- Pass background screening, pre-placement drug screening and must have an acceptable MVR
- Excellent compensation and benefits package. Equal Employment Opportunity.
Service Advisor - Las Vegas, United States - David Wilson's Toyota of Las Vegas
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Description
Job Description
Job DescriptionEXPERIENCED AUTOMOTIVE SERVICE ADVISORS APPLY
US: Large volume, family-owned Toyota dealership with a great pay plan
YOU: Experienced SERVICE ADVISOR PRO
David Wilson's Toyota of Las Vegas has immediate openings for Service Advisors
Responsibilities:
We are looking for:
Qualifications: